Adobe

Do their products/services have a variety of features and benefits?

Yes

Variety of software and services.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Have their products/services been proven to have long-lasting and reliable results?

Yes

The Adobe Company was started in 1982.

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

Rating: 82% /100 (166 employees) Favorable.

Is it easy to connect with a customer service representative?

Yes

Adobe has a “Help & Support” page, a community online support page, and customers can sign in and contact Adobe with solving problems.

Do they provide a simple and enjoyable customer experience?

No

Average Rating from 3 to 2.7/5 — Rating 1.3/5 (1209)

Trust Pilot
https://www.trustpilot.com/review/www.adobe.com

Rating: 3/5 (199) Consumer Affairs
https://www.consumeraffairs.com/computers/adobe.html

Rating: 3.9/5 (115) Sitejabber
https://www.sitejabber.com/reviews/adobe.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

At Adobe, we believe that when people feel respected and included they can be more creative, innovative, and successful.

Do they have an above average rating from their employees?

Yes

Rating: 3.7/5 Overall rating.

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Rating 4.5/5 Comparably.com

Do they use ethically sourced materials?

Yes

Adobe: “Our commitment to sustainability starts with our products, which help customers operate more efficiently while reducing their environmental impacts.”

Do they have a sustainability or environmental program in place?

Yes

Adobe: “We support a healthy and sustainable environment in every area of our business, from our products and buildings to our policies and partnerships.”

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Adobe: “We’re always finding new ways to promote conservation in everything we do.”

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Adobe: “Creativity is for everyone, so we donate Adobe software to people and nonprofit organizations.” They also match and give donations to communities.

https://www.adobe.com/corporate-responsibility/community.html

Are they transparent about the organizations and causes they give money to?

Yes

Do they support local businesses and communities?

Yes

Through a combination of direct support to nonprofits and employee-led programs.