Athleta

Do their products/services have a variety of features and benefits?

Yes

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Give it a workout guarantee.

Have their products/services been proven to have long-lasting and reliable results?

Yes

According to a few review sites, they are reliable and the softest you will ever wear. Buzzfeed.com, trustpilot.com, sincerelyactive.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

Athleta is a subsidiary of Gap, Inc. couldn't find them individually on Consumer Affairs. Received a 4.5 of 5 on Influencer.

Is it easy to connect with a customer service representative?

Yes

There are several ways to do this. They have a chat option, can be reached by phone, email, and snail-mail. There is a lot of information on their website for FAQ's that make it easy.

Do they provide a simple and enjoyable customer experience?

No

From what I can see online — though it could be only the unhappy people are doing reviews — it appears they are easy to get a hold of, but hard to work with.

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Gender equality and empowerment. Equal pay for equal work. https://www.gapinc.com/en-us/values/equal-pay
Always looking for ways to support people. Two of their factories are Fair Trade Certified.

Do they have an above average rating from their employees?

Yes

3.9 on Indeed. 4 on Glassdoor.

Do they offer their employees average or above compensation and benefits within their industry?

Yes

They offer Health Care, Savings & Retirement as well as things like Tuition Reimbursement, Commuter Programs, and Discounts.

Do they use ethically sourced materials?

Yes

76% of their materials come from sustainable fibers. Their goal is 80% by end of 2020.

Do they have a sustainability or environmental program in place?

Yes

They have goals set for 2020 for the types of materials used, the packaging saved, less water used.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

72% of their shipping packaging has been diverted from landfills.

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

They have created a program to educate and empower women, build stronger families called PACE - personal advancement and career enhancement.

Are they transparent about the organizations and causes they give money to?

Yes

The three showcased on their site today are ICRW, CARE, PCI.

Do they support local businesses and communities?

Unknown

I couldn't find this. I do see where they have implemented PACE in 16 countries and 300 factories.