Banana Republic

Do their products/services have a variety of features and benefits?

Yes

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Returns are free. Either damaged or defective or unworn.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Quality apparel at a great price.

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

Consumer Affairs rates them at 3.6 of 5. An influencer is 4.4 of 5.

Is it easy to connect with a customer service representative?

Yes

By phone or by chat.

Do they provide a simple and enjoyable customer experience?

No

Per Consumer Affairs, Microsoft is rated high for products, but for any issues, then it is hard to get fixes to happen.

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Equal pay for equal work. You can see more below.

Do they have an above average rating from their employees?

Yes

3.8 on Indeed. 3.6 on Glassdoor.

Do they offer their employees average or above compensation and benefits within their industry?

Yes

They offer Health Care, Savings & Retirement as well as things like Tuition Reimbursement, Commuter Programs, and Discounts.

Do they use ethically sourced materials?

Yes

50% of all products with sustainable fibers.

Do they have a sustainability or environmental program in place?

Yes

50% of products using water-saving techniques.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Eliminate the use of fibers derived from wood for endangered and ancient forests.

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

The latest is the donation of $20m in clothing to those in need. And Feeding America.

Are they transparent about the organizations and causes they give money to?

Yes

Offer volunteer hours to employees. Also, do matching gifts for employees. See a couple on their website.

Do they support local businesses and communities?

Yes

Advancing communities with PACE.