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Barnes & Noble

New York, NY
Overall Rating
Not Rated
Website
barnesandnoble.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Books, eBooks, Toys, Games & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns:

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1886

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4/5 (748) ConsumerAffairs.com RATING: 5/5 (60) Facebook.com

Is it easy to connect with a customer service representative?
Yes

Email, Chat, Call & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4/5 (84) SiteJabber.com RATING: 1.8/5 (178) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.6/5 (4665) GlassDoor.com RATING: 3.8/5 (5839) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k), Insurance, Time Off & more.

Source
Do they use ethically sourced materials?
Yes

Barnes & Noble: "Barnes & Noble does not engage in verification of product supply chains, conduct audits of suppliers, or provide training to employees and management with respect to risks of human trafficking or slavery, but it does seek to obtain vendor certifications of compliance with its Vendor Code of Conduct and maintains internal accountability standards, including disciplinary measures up to and including termination, for employees and contractors failing to meet company standards regarding slavery and trafficking." https://www.barnesandnobleinc.com/vendors/california-transparency/

Do they have a sustainability or environmental program in place?
Yes

Barnes & Noble: "As a trusted partner at hundreds of college and university nationwide, we are committed to expanding our sustainability practices and integrating them into the programs and philosophy of each campus we serve."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Barnes & Noble: "To meet our school partners' green goals and vision, our architects can help design LEED-certified buildings. These "low-impact" stores may also feature recycled floor coverings, eco-friendly carpeting, non-toxic paint, mercury-free fluorescent lights, and eco-friendly merchandising fixtures made with recycled particleboard and non-toxic glues."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Barnes & Noble supports national non-profit organizations that focus on literacy, the arts or education (pre-K-12).

Are they transparent about the organizations and causes they give money to?
No

No information found on charities or the names of the non-profit organizations they donate/give to.

Do they support local businesses and communities?
Yes

Barnes & Noble: "This commitment is visible in our contributions of financial and volunteer support, from providing annual textbook scholarships, to supporting student clubs and organizations. In addition, every year we donate surplus school supplies to the Kids in Need organization."

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Overview

Barnes & Noble, Inc., is an American bookseller. It is a Fortune 1000 company and the bookseller with the largest number of retail outlets in the United States. As of March 7, 2019, the company operates 627 retail stores in all 50 U.S. states. In August 2019, Elliott Management Corporation acquired the company.

Rating

Users Rating
Not Rated