

Capital One
McLean, Virginia
Overall Rating
Website
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SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Checking & Savings, Credit Cards, Loans, & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns/Refunds on certain purchased items with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1994. Ranks #4 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.8/5 (1989) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
"Phone, Help Topics, Mail & more.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 3.7/5 (68,362) WalletHub.com RATING: 1.3/5 (582) TrustPilot.com
Do they have an above average rating from their employees?
Yes
RATING: 4.1/5 (9,520) Glassdoor.com RATING: 3.9/5 (9199) Indeed.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Average Capital One hourly pay ranges from approximately $12.34 per hour for Barista to $87.00 per hour for Project Manager. Indeed.com Benefits: 401(k), Time Off, Medical Plans, & more. www.capitalonecareers.com/benefit
Do they use ethically sourced materials?
Yes
Capital One: "In 2016, we announced our most ambitious commitment yet. Beginning in 2017, we set a new goal for 95% of our paper to come from sources that are either certified by the Forest Stewardship Council® (FSC) or contain at least 30% recycled post-consumer waste."
SourceDo they have a sustainability or environmental program in place?
Yes
Capital One: "In May 2014, Capital One partners with SolarCity by investing $100 million dollars to finance thousands of residential solar power systems. This deal is Capital One Bank’s first renewable energy investment and reflects the bank’s commitment to growing and expanding into the renewable energy sector."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Capital One: "Carbon Neutral for Scope 1, 2 and business travel emissions, 50% reduction of campus landfill waste by 2025"
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Change Capital Fund.
SourceDo they support local businesses and communities?
Yes
Capital One: "By partnering with local nonprofits and civic leaders, we are taking mainstream banking into underserved neighbourhoods and assisting with affordable housing, small business, workforce training, asset and wealth building, financial education and much more."
SourceOverview
Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, with operations primarily in the United States. It is on the list of largest banks in the United States and has developed a reputation for being a technology-focused bank.