Caterpillar
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Caterpillar

Deerfield, IL
Overall Rating
Not Rated
Website
caterpillar.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Machines, Engines, Components, & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Warranties with certain products. Returns with certain products with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1925. Ranks #2 in Product Quality, and Ranks #3 compared to competitors according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4.1/5 (110) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Address, Phone, Email & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3.3/5 (7) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

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Do they have an above average rating from their employees?
Yes

RATING: 3.9/5 (‎6,985) Indeed.com RATING: 3.9/5 (4,810) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k), Insurance, Paid Holidays / Vacation, & more. Payscale.com Hourly Pay Average $11. to $48.

Do they use ethically sourced materials?
Yes

Caterpillar: "Caterpillar encourages its suppliers that manufacture components, parts, or products containing Conflict Minerals to procure those materials from conflict-free sources. We expect our suppliers to adopt, implement and communicate to sub-suppliers." https://www.caterpillar.com/en/company/sustainability/conflict-minerals.html

Do they have a sustainability or environmental program in place?
Yes

Caterpillar: "We recycle millions of pounds of end-of-life iron annually. Because we are in the business of returning end-of-life components to same-as-when-new condition, we reduce waste and minimize the need for raw material."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Caterpillar: "We have set energy efficiency targets in our operations since 1998 and greenhouse gas emission (GHG) reduction targets since 2003. In addition, our 2020 sustainability goals include targets for energy, greenhouse gas emissions, water and waste in our operations."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Caterpillar Foundation.

Source
Are they transparent about the organizations and causes they give money to?
Yes

STEM, Hope Worldwide, Girls & Boys Club, Feeding America & more.

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Do they support local businesses and communities?
Yes

Caterpillar: "The Foundation helped human infrastructure in three areas: Basic human needs for a stronger life: water, food, shelter and energy Human potential for a stronger future: quality education in STEM and workforce readiness Sustainable and stronger communities: conservation and disaster relief."

Source

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Overview

Caterpillar Inc. is an American Fortune 100 corporation that designs, develops, engineers, manufactures, markets, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network. It is the world’s largest construction equipment manufacturer.

Rating

Users Rating
Not Rated