

Caterpillar
Deerfield, IL
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Machines, Engines, Components, & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Warranties with certain products. Returns with certain products with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1925. Ranks #2 in Product Quality, and Ranks #3 compared to competitors according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 4.1/5 (110) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Address, Phone, Email & more.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 3.3/5 (7) TrustPilot.com
Do they have an above average rating from their employees?
Yes
RATING: 3.9/5 (6,985) Indeed.com RATING: 3.9/5 (4,810) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: 401(k), Insurance, Paid Holidays / Vacation, & more. Payscale.com Hourly Pay Average $11. to $48.
Do they use ethically sourced materials?
Yes
Caterpillar: "Caterpillar encourages its suppliers that manufacture components, parts, or products containing Conflict Minerals to procure those materials from conflict-free sources. We expect our suppliers to adopt, implement and communicate to sub-suppliers." https://www.caterpillar.com/en/company/sustainability/conflict-minerals.html
Do they have a sustainability or environmental program in place?
Yes
Caterpillar: "We recycle millions of pounds of end-of-life iron annually. Because we are in the business of returning end-of-life components to same-as-when-new condition, we reduce waste and minimize the need for raw material."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Caterpillar: "We have set energy efficiency targets in our operations since 1998 and greenhouse gas emission (GHG) reduction targets since 2003. In addition, our 2020 sustainability goals include targets for energy, greenhouse gas emissions, water and waste in our operations."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Caterpillar Foundation.
SourceAre they transparent about the organizations and causes they give money to?
Yes
STEM, Hope Worldwide, Girls & Boys Club, Feeding America & more.
SourceDo they support local businesses and communities?
Yes
Caterpillar: "The Foundation helped human infrastructure in three areas: Basic human needs for a stronger life: water, food, shelter and energy Human potential for a stronger future: quality education in STEM and workforce readiness Sustainable and stronger communities: conservation and disaster relief."
SourceOverview
Caterpillar Inc. is an American Fortune 100 corporation that designs, develops, engineers, manufactures, markets, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network. It is the world’s largest construction equipment manufacturer.