Charter Communications (Spectrum)
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Charter Communications (Spectrum)

Stamford, CT
Overall Rating
Not Rated
Website
spectrum.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Spectrum is committed to customer satisfaction. If you have a question or complaint, sign in for troubleshooting tips or contact us — we're here to help."

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1993. Network Reliability.

Source
Do they have a consistently high customer service score in consumer reports or on social media?
Yes

2.4+ Million Likes on Facebook.
https://www.facebook.com/Spectrum/?ref=page_internal

RATING: 3.8/5 (6783)
https://broadbandnow.com/Charter-Communications-reviews"

Is it easy to connect with a customer service representative?
Yes

Call, Chat online, & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3.1/5 (520)
https://www.consumeraffairs.com/cell_phones/bright_house.html

RATING: 9.6/10
https://cordcutting.com/isp/spectrum/reviews/

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 3.1/5 (6533)

https://www.glassdoor.com/Reviews/Spectrum-Reviews-E1500006.htm

RATING: 3/5 (106)

https://www.indeed.com/cmp/Charter-Communications-Inc/reviews?fcountry=ALL

Do they offer their employees average or above compensation and benefits within their industry?
Yes

401K, Insurance, Paid leave, & more.

https://www.payscale.com/research/US/Employer=Charter_Communications%2C_Inc./Benefits

Payscale: "Charter Communications, Inc. pays its employees an average of $19.22 an hour. Hourly pay at Charter Communications, Inc. ranges from an average of $14.16 to $36.55 an hour."

Source
Do they use ethically sourced materials?
Yes

Charter Communications: "We approach Diversity & Inclusion holistically through a strategy focused on five pillars – Our People, Our Culture of Inclusion, Products & Services, Our Suppliers and Community. Within that framework, we have clear objectives to achieve our goals."

Source
Do they have a sustainability or environmental program in place?
Yes
Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Spectrum Foundation.

Source
Are they transparent about the organizations and causes they give money to?
Yes

DAV, Wounded Warrior, FoodBank, & more.

Source
Do they support local businesses and communities?
Yes

Charter Communications: "Spectrum is committed to improving communities and impacting lives where our customers and employees live and work."

Source

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Overview

Charter Communications, Inc., is an American telecommunications and mass media company with services branded as Charter Spectrum. With over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third-largest pay-TV operator behind Comcast and AT&T.

Rating

Users Rating
Not Rated