Citigroup
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Citigroup

New York, NY
Overall Rating
Not Rated
Website
citigroup.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Marketing & Securities Services, Banking, Credit Cards & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Satisfaction Guarantee on the Citigold card with conditions— "If you become dissatisfied with a product you purchase using your eligible Mastercard within 60 days of purchase..."

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1840 City Bank, in 1998 Citibank merged with Travelers Group to become Citigroup.

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.3/5 (719) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Help Topics, Phone, Links & more.

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 3.7/5 (29,630) WalletHub.com RATING: 2/5 (171) DepositAccounts.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.9/5 (19,019) Glassdoor.com RATING: 3.9/5 (17,996) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k) plan, Paid Holidays, Insurance & more. Hourly rate ranges from an average of $14.09 to $28.09 an hour. Payscale.com

Do they use ethically sourced materials?
Yes

Products/ Services with Environmental/ Social Benefits. "We have policies and practices to protect our employees, provide guidance to our suppliers and inform our business decisions..."

Source
Do they have a sustainability or environmental program in place?
Yes
Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Citigroup: "Citi has pledged to lend, invest and facilitate $100 billion toward activities that reduce the impacts of climate change and create environ-mental solutions in collaboration with our clients."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Citi Foundation

Source
Are they transparent about the organizations and causes they give money to?
Yes

Pathways to Progress, NPower, VITA & More.

Source
Do they support local businesses and communities?
Yes

Community Progress Makers Fund.

Source

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Overview

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. The company was formed by the merger of banking giant Citicorp and financial conglomerate Travelers Group in 1998

Rating

Users Rating
Not Rated