Costco Wholesale
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Costco Wholesale

Issaquah, WA
Overall Rating
Not Rated
Website
costco.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Costco has groceries, clothing, electronics, furniture, appliances, and services such as photos, optical, floral, and travel. costco.com

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Has a 100% satisfaction guarantee.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

There are web articles on what to buy at Costco due to the cult following of them.

https://www.delish.com/food-news/g22088913/costco-cult-favorites/

https://www.sheknows.com/living/slideshow/2153697/best-costco-products/

Do they have a consistently high customer service score in consumer reports or on social media?
No

Ratings: 1.6/5 (916) https://www.trustpilot.com/review/www.costco.com?page=2

Ratings: 4/5 (1218) https://www.sitejabber.com/reviews/costco.com

Consumer affairs 3.8 https://www.consumeraffairs.com/retail/costco-wholesale.html 2.6 on https://www.reviews.io/company-reviews/store/costco-com Avg of 3

Is it easy to connect with a customer service representative?
Yes

There are several ways.

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Do they provide a simple and enjoyable customer experience?
Yes

3.9 on ConsumerAffairs.com

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Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Inclusion - https://www.costco.com/inclusion.html You can see their EEO report below.

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Do they have an above average rating from their employees?
Yes

4.1/5 on Indeed.com 4/5 on GlassDoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Health, financial and family care, retirement, and parenting support.

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Do they use ethically sourced materials?
Yes

They work with each department - like animal welfare.

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Do they have a sustainability or environmental program in place?
Yes

Employees, community, operations, strategy.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Working out packaging with waste, recycling and plastic waste. https://www.costco.com/sustainability-packaging.html In 2018 with Penske came up with a truck that increases payload capacity and reducing body weight. See more about what they are doing with that and more, below.

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

They donate 1% of pretax profits to charitable organizations for children, education, health and human services.

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Are they transparent about the organizations and causes they give money to?
Yes

Do not list them all, but some $43 million in 2019 went to United Way, Children's Miracle Network, Costco Scholarship fund.

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Do they support local businesses and communities?
Yes

They have a volunteer reading program with all their employees. Last year was most successful to date.

Source

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Overview

Costco Wholesale Corporation is an American multinational corporation which operates a chain of membership-only warehouse clubs.

Rating

Users Rating
Not Rated