Delta Airlines
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Delta Airlines

Arden Hills, MN
Overall Rating
Not Rated
Website
delta.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

One Way, Round Trip, Vacation Deals & more.

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns, Best Fare Guarantee with conditions.

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1925. Ranks #2 in Product Quality, Ranks #2 compared to competitors, Ranks #2 in customer service according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.9/5 (1746) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Phone, Address, Help Topics & more.

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Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4/5 (58,680) TripAdvisor.com RATINGS: 5/10 (1905) AirlineEquality.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EEO

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Do they have an above average rating from their employees?
Yes

RATING: 4.5/5 (3,735) Glassdoor.com RATING: 3.9/5 (440) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k), Insurance, Paid Leave & more. Hourly Pay Rate average $12. customer service to $65. flight attendant. Payscale.com

Do they use ethically sourced materials?
Yes

Delta: "Delta condemns all forms of human rights abuses, including human trafficking and sexual exploitation of children. Delta fully supports and respects the principles set forth in various modern anti-slavery and anti-human trafficking laws... " https://www.delta.com/content/dam/delta-www/pdfs/modern-slavery-act-compliance-statement-june-2020.pdf

Do they have a sustainability or environmental program in place?
Yes

Using Biofuels, Electric Ground Vehicles, Fuel-Efficient Aircraft & more. Delta: "We removed single-use plastics: stirrers, utensils, straws, and amenity kit wrappers and replaced them with reusable or compostable alternatives..."

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Delta: "We are committing $1 billion over the next 10 years...The investments will drive innovation, advance clean air travel technologies, accelerate the reduction of carbon emissions and waste, and establish new projects toward a more sustainable future."

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Delta Air Lines Foundation

Are they transparent about the organizations and causes they give money to?
Yes

American Red Cross, Community Foundations, Children’s Miracle Network Hospitals, & more.

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Do they support local businesses and communities?
Yes

Global Health & Wellness, Education, Armed Forces & Veterans & more.

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Overview

Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. The airline, along with its subsidiaries and regional affiliates, including Delta Connection, operates over 5,400 flights daily and serves 325 destinations in 52 countries on six continents.

Rating

Users Rating
Not Rated