

Delta Airlines
Arden Hills, MN
Overall Rating
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SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
One Way, Round Trip, Vacation Deals & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns, Best Fare Guarantee with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1925. Ranks #2 in Product Quality, Ranks #2 compared to competitors, Ranks #2 in customer service according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.9/5 (1746) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Address, Help Topics & more.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 4/5 (58,680) TripAdvisor.com RATINGS: 5/10 (1905) AirlineEquality.com
Do they have an above average rating from their employees?
Yes
RATING: 4.5/5 (3,735) Glassdoor.com RATING: 3.9/5 (440) Indeed.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: 401(k), Insurance, Paid Leave & more. Hourly Pay Rate average $12. customer service to $65. flight attendant. Payscale.com
Do they use ethically sourced materials?
Yes
Delta: "Delta condemns all forms of human rights abuses, including human trafficking and sexual exploitation of children. Delta fully supports and respects the principles set forth in various modern anti-slavery and anti-human trafficking laws... " https://www.delta.com/content/dam/delta-www/pdfs/modern-slavery-act-compliance-statement-june-2020.pdf
Do they have a sustainability or environmental program in place?
Yes
Using Biofuels, Electric Ground Vehicles, Fuel-Efficient Aircraft & more. Delta: "We removed single-use plastics: stirrers, utensils, straws, and amenity kit wrappers and replaced them with reusable or compostable alternatives..."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Delta: "We are committing $1 billion over the next 10 years...The investments will drive innovation, advance clean air travel technologies, accelerate the reduction of carbon emissions and waste, and establish new projects toward a more sustainable future."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Delta Air Lines Foundation
Are they transparent about the organizations and causes they give money to?
Yes
American Red Cross, Community Foundations, Children’s Miracle Network Hospitals, & more.
SourceDo they support local businesses and communities?
Yes
Global Health & Wellness, Education, Armed Forces & Veterans & more.
SourceOverview
Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. The airline, along with its subsidiaries and regional affiliates, including Delta Connection, operates over 5,400 flights daily and serves 325 destinations in 52 countries on six continents.