Disney

Do their products/services have a variety of features and benefits?

Yes

Many options for theme parks, cruise ships, dining and shopping experiences, branded merch, entertainment production, and streaming, etc.
www.disney.com

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Product or experience-dependent, but generally, they have policies to ensure customer satisfaction.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Longevity and success of the brand plus long-term customer loyalty are indicators.

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

FB: Rating: 4.7 · 1,157,293

Consumer Affairs: Rating: 3.6 · 58 votes

Yelp: Rating: 4 · 1,274 reviews

TripAdvisor: Rating: 4.5 · 33,257 reviews

Google Play: Rating: 4.6 · 78,742 votes

Is it easy to connect with a customer service representative?

Yes

Guest services for all attractions is very responsive and pleasant. https://disneyworld.disney.go.com/help/phone/

Do they provide a simple and enjoyable customer experience?

Yes

If there's one company that knows a thing or two about keeping its customers happy, it's Disney. https://econsultancy.com/how-disney-world-has-mastered-customer-experience

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Highly EOE-oriented, yet with high standards for grooming and personal appearance/personal care.

Do they have an above average rating from their employees?

Yes

Glassdoor: Rating: 4.1 · 6,339 votes

Indeed: Rating: 4.2 · 6,928 reviews

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Indeed: 3.8 ratings for pay & benefits:
https://www.indeed.com/cmp/Walt-Disney-Parks-and-Resorts/reviews?fcountry=US

Glassdoor: 4.4 rating for pay & benefits (Orlando)

Do they use ethically sourced materials?

Yes

Ethical sourcing is an important focus of The Walt Disney Company's overall corporate responsibility efforts. We are committed to respecting human rights, monitoring the safety and integrity of products, and reducing the environmental footprint of our supply chain.

Do they have a sustainability or environmental program in place?

Yes

Disney product lines completed an Environmental Responsibility Index survey that will serve as a baseline for measuring future improvement.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

In 2019, Disney gave $338.2 million in cash and in-kind donations to nonprofit organizations that bring comfort, inspiration, and opportunity to kids, families, and communities around the world.

Are they transparent about the organizations and causes they give money to?

Yes

Do they support local businesses and communities?

Yes

Each year, the resorts donate over 1.2M meals to their local Second Harvest Food Bank as part of the ongoing food donation programs.