

Disney
Burbank, CA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Many options for theme parks, cruise ships, dining and shopping experiences, branded merch, entertainment production, and streaming, etc.
www.disney.com
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Product or experience-dependent, but generally, they have policies to ensure customer satisfaction.
Have their products/services been proven to have long-lasting and reliable results?
Yes
Longevity and success of the brand plus long-term customer loyalty are indicators.
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
FB: Rating: 4.7 · 1,157,293
Consumer Affairs: Rating: 3.6 · 58 votes
Yelp: Rating: 4 · 1,274 reviews
TripAdvisor: Rating: 4.5 · 33,257 reviews
Google Play: Rating: 4.6 · 78,742 votes
Is it easy to connect with a customer service representative?
Yes
Guest services for all attractions is very responsive and pleasant. https://disneyworld.disney.go.com/help/phone/
SourceDo they provide a simple and enjoyable customer experience?
Yes
If there's one company that knows a thing or two about keeping its customers happy, it's Disney. https://econsultancy.com/how-disney-world-has-mastered-customer-experience
SourceDo they have Equal Opportunity employment or use fair trade labor practices?
Yes
Highly EOE-oriented, yet with high standards for grooming and personal appearance/personal care.
SourceDo they have an above average rating from their employees?
Yes
Glassdoor: Rating: 4.1 · 6,339 votes
Indeed: Rating: 4.2 · 6,928 reviews
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Indeed: 3.8 ratings for pay & benefits:
https://www.indeed.com/cmp/Walt-Disney-Parks-and-Resorts/reviews?fcountry=US
Glassdoor: 4.4 rating for pay & benefits (Orlando)
Do they use ethically sourced materials?
Yes
Ethical sourcing is an important focus of The Walt Disney Company's overall corporate responsibility efforts. We are committed to respecting human rights, monitoring the safety and integrity of products, and reducing the environmental footprint of our supply chain.
SourceDo they have a sustainability or environmental program in place?
Yes
Disney product lines completed an Environmental Responsibility Index survey that will serve as a baseline for measuring future improvement.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
In 2019, Disney gave $338.2 million in cash and in-kind donations to nonprofit organizations that bring comfort, inspiration, and opportunity to kids, families, and communities around the world.
SourceDo they support local businesses and communities?
Yes
Each year, the resorts donate over 1.2M meals to their local Second Harvest Food Bank as part of the ongoing food donation programs.
SourceOverview
The Walt Disney Company, commonly known as Disney, is an American diversified multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California