

Dollar Tree
Chesapeake, VA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
We work behind the scenes with major relief agencies to transport emergency relief and supplies. We support our customers and local non-profit groups with rental vehicles to help them deliver items to those in need.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Exchange Policy with conditions, Dollar Tree: "Do not offer refunds, and consider all sales final. We will gladly exchange any unopened item with the original receipt."
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1986. Ranks #4 in Product Quality, Ranks #3 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 4/5 (538) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
No
Customer Help Center with FAQ's.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 2.1/5 (233) TrustPilot.com RATING: 4/5 (237) Sitejabber.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
EOE
Do they have an above average rating from their employees?
Yes
RATING: 3.4/5 (20,340) Indeed.com RATING: 3.2/5 (4,632) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Hourly Average Pay: $8.67 per hour for Cashier/Clerk to $18.51 per hour for Maintenance Technician. Indeed.com Benefits: Travel Assist Program, Insurance, Paid Time Off & more.
SourceDo they have a sustainability or environmental program in place?
Yes
Dollar Tree: "Project to convert existing stores from fluorescent to LED lighting, 290,000 Trees planted, encouraging our customers to select reusable, cardboard/recycling..."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Dollar Tree: " continue to explore better ways for our vendors to package our products and we will work towards more environmentally friendly materials where feasible. We will strive to use smaller packaging and use recyclable materials where feasible. Our goal is to reduce packaging materials for directly imported products by 10% by 2025"
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Partnership with Boys & Girls Clubs of America.
SourceAre they transparent about the organizations and causes they give money to?
Yes
Make-A-Wish, Operation Homefront, Elizabeth River Project, National Toy Drive, Disaster Relief Fund & more.
SourceDo they support local businesses and communities?
Yes
Dollar Tree: "We strive to give back to our community.Through financial support, employee volunteering, and partnerships with our customers and nonprofit organizations, we support causes that will have the greatest impact on these communities and the people who live there."
SourceOverview
Dollar Tree, Inc., formerly known as Only $1.00, is an American chain of discount variety stores that sells items for $1 or less. It is a Fortune 500 company and operates 15,115 stores throughout the 48 contiguous U.S. states and Canada.