Dollar Tree

Do their products/services have a variety of features and benefits?

Yes

We work behind the scenes with major relief agencies to transport emergency relief and supplies. We support our customers and local non-profit groups with rental vehicles to help them deliver items to those in need.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Exchange Policy with conditions, Dollar Tree: "Do not offer refunds, and consider all sales final. We will gladly exchange any unopened item with the original receipt."

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: 1986. Ranks #4 in Product Quality, Ranks #3 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

RATING: 4/5 (538) ConsumerAffairs.com

Is it easy to connect with a customer service representative?

No

Customer Help Center with FAQ's.

Do they provide a simple and enjoyable customer experience?

No

RATING: 2.1/5 (233) TrustPilot.com RATING: 4/5 (237) Sitejabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EOE

Do they have an above average rating from their employees?

Yes

RATING: 3.4/5 (20,340) Indeed.com RATING: 3.2/5 (4,632) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Hourly Average Pay: $8.67 per hour for Cashier/Clerk to $18.51 per hour for Maintenance Technician. Indeed.com Benefits: Travel Assist Program, Insurance, Paid Time Off & more.

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Dollar Tree: "Project to convert existing stores from fluorescent to LED lighting, 290,000 Trees planted, encouraging our customers to select reusable, cardboard/recycling..."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Dollar Tree: " continue to explore better ways for our vendors to package our products and we will work towards more environmentally friendly materials where feasible. We will strive to use smaller packaging and use recyclable materials where feasible. Our goal is to reduce packaging materials for directly imported products by 10% by 2025"

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Partnership with Boys & Girls Clubs of America.

Are they transparent about the organizations and causes they give money to?

Yes

Make-A-Wish, Operation Homefront, Elizabeth River Project, National Toy Drive, Disaster Relief Fund & more.

Do they support local businesses and communities?

Yes

Dollar Tree: "We strive to give back to our community.Through financial support, employee volunteering, and partnerships with our customers and nonprofit organizations, we support causes that will have the greatest impact on these communities and the people who live there."