

Dr. Martens Shoes
Northamptonshire, England
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Footwear & Workwear for Men, Women, Kids, and Accessories plus more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1945. Ranks #3 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.6/5 (348) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Email, FAQs plus more.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 4.3/5 (698) Zappos.com RATING: 2.8/5 (2,124) TrustPilot.com
Do they have an above average rating from their employees?
Yes
RATING: 3.5/5 (22) Indeed.com RATING: 3.9/5 (244) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: Health, Dental, Life & Vision Insurance, Income Protection, plus more. Average Hourly Pay Rate $13. for Retail Sales Associate to $18. Customer Service Representative. Glassdoor.com
Do they have a sustainability or environmental program in place?
Yes
Waste management, Land, biodiversity and ecosystems impacts ofrawmaterial production, Innovation in design and sustainable materials, Chemicals management and product compliance plus more.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Working on having 100% of packaging to be made from recycled or other sustainably sourced materials by 2028. Also working to improve on their carbon offset emissions.
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes
The Dr.Martens Foundation
SourceAre they transparent about the organizations and causes they give money to?
Yes
NAACP Legal Defense Fund, Show Racism the Red Card, Trevor Project plus more.
SourceDo they support local businesses and communities?
Yes
Throughout 2020 our people continued to support their communities and volunteer for a wide range of causes, from food banks, vaccinations centres, helping out vulnerable neighbours to homeless shelters.
SourceOverview
Dr. Martens, also commonly known as Doc Martens, Docs, or DMs, is a British footwear and clothing brand. While famous for their footwear, they also make a range of accessories – such as shoe care products, clothing, and bags.