Dr. Martens Shoes
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Dr. Martens Shoes

Northamptonshire, England
Overall Rating
Not Rated
Website
drmartens.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Footwear & Workwear for Men, Women, Kids, and Accessories plus more.

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1945. Ranks #3 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.6/5 (348) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Phone, Email, FAQs plus more.

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Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4.3/5 (698) Zappos.com RATING: 2.8/5 (2,124) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

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Do they have an above average rating from their employees?
Yes

RATING: 3.5/5 (22) Indeed.com RATING: 3.9/5 (244) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: Health, Dental, Life & Vision Insurance, Income Protection, plus more. Average Hourly Pay Rate $13. for Retail Sales Associate to $18. Customer Service Representative. Glassdoor.com

Do they use ethically sourced materials?
Yes
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Do they have a sustainability or environmental program in place?
Yes

Waste management, Land, biodiversity and ecosystems impacts ofrawmaterial production, Innovation in design and sustainable materials, Chemicals management and product compliance plus more.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Working on having 100% of packaging to be made from recycled or other sustainably sourced materials by 2028. Also working to improve on their carbon offset emissions.

Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The Dr.Martens Foundation

Source
Are they transparent about the organizations and causes they give money to?
Yes

NAACP Legal Defense Fund, Show Racism the Red Card, Trevor Project plus more.

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Do they support local businesses and communities?
Yes

Throughout 2020 our people continued to support their communities and volunteer for a wide range of causes, from food banks, vaccinations centres, helping out vulnerable neighbours to homeless shelters.

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Overview

Dr. Martens, also commonly known as Doc Martens, Docs, or DMs, is a British footwear and clothing brand. While famous for their footwear, they also make a range of accessories – such as shoe care products, clothing, and bags.

Rating

Users Rating
Not Rated