

DSW
Columbus, OH
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Sandals, Athletic Shoes, Heels, Pumps, Boots & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Return/Exchange with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1969. Ranks #5 in Product Quality, Ranks #3, compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.6/5 (451) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Email, Chat, Address & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 3/5 (306) SiteJabber.com RATING: 1.5/5 (304) TrustPilot.com
Do they have an above average rating from their employees?
Yes
RATING: 3.6/5 (2303) Indeed.com RATING: 3.6/5 (2730) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Average pay per hour is $10. for Retail Sales Associate to $20. an hour for an Assistant Store Manager. Glassdoor.com Benefits: Tuition Reimbursement program, 401(k), Healthcare Plans, Various Paid and Unpaid Leaves of Absence & more. https://careers.dswinc.com/content/Benefits/?locale=en_US
Do they have a sustainability or environmental program in place?
Yes
DSW: "Energy-conscious lighting design, No CFC-based refrigerants, motion sensors keep lights, heating, ventilation, and air conditioning systems controlled and monitored, Use of LED lamps, ...."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
DSW: "Materials in store: Carpet-contains recycled content, Paint: low and/or no VOCs, Fixtures: no added uretha/formaldehyde, ..."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Two Ten Footwear Foundation, Soles 4 Souls, United Way, American Red Cross
SourceAre they transparent about the organizations and causes they give money to?
Yes
Soles 4 Souls, American Red Cross, United Way & more.
SourceDo they support local businesses and communities?
Yes
DSW: "Through the American Red Cross, DSW collects funds online and at each of our retail locations to support disaster relief efforts. The Two Ten Footwear Foundation—shoe people helping shoe people—is a nonprofit that offers financial assistance, counseling, community resources, and scholarships to those in the footwear industry."
SourceOverview
Designer Brands Inc. is an American company that sells designer and name brand shoes and fashion accessories. It owns the Designer Shoe Warehouse store chain, and operates over 500 stores in the United States and an e-commerce website.