DSW

Do their products/services have a variety of features and benefits?

Yes

Sandals, Athletic Shoes, Heels, Pumps, Boots & more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Return/Exchange with conditions.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: 1969. Ranks #5 in Product Quality, Ranks #3, compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

RATING: 3.6/5 (451) ConsumerAffairs.com

Is it easy to connect with a customer service representative?

Yes

Phone, Email, Chat, Address & more.

Do they provide a simple and enjoyable customer experience?

No

RATING: 3/5 (306) SiteJabber.com RATING: 1.5/5 (304) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EEO

Do they have an above average rating from their employees?

Yes

RATING: 3.6/5 (2303) Indeed.com RATING: 3.6/5 (2730) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Average pay per hour is $10. for Retail Sales Associate to $20. an hour for an Assistant Store Manager. Glassdoor.com Benefits: Tuition Reimbursement program, 401(k), Healthcare Plans, Various Paid and Unpaid Leaves of Absence & more. https://careers.dswinc.com/content/Benefits/?locale=en_US

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

DSW: "Energy-conscious lighting design, No CFC-based refrigerants, motion sensors keep lights, heating, ventilation, and air conditioning systems controlled and monitored, Use of LED lamps, ...."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

DSW: "Materials in store: Carpet-contains recycled content, Paint: low and/or no VOCs, Fixtures: no added uretha/formaldehyde, ..."

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Two Ten Footwear Foundation, Soles 4 Souls, United Way, American Red Cross

Are they transparent about the organizations and causes they give money to?

Yes

Soles 4 Souls, American Red Cross, United Way & more.

Do they support local businesses and communities?

Yes

DSW: "Through the American Red Cross, DSW collects funds online and at each of our retail locations to support disaster relief efforts. The Two Ten Footwear Foundation—shoe people helping shoe people—is a nonprofit that offers financial assistance, counseling, community resources, and scholarships to those in the footwear industry."