Express
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Express

Columbus, OH
Overall Rating
Not Rated
Website
express.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

With exceptions

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1980 Rating: 4.4/5 (2261)

Source
Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Rating: 4.4/5 (2261) Influenster.com
https://www.influenster.com/reviews/express

Rating: 2/5 (335) SiteJabber.com
https://www.sitejabber.com/reviews/express.com

Is it easy to connect with a customer service representative?
Yes

Email, Phone, and Mail.

Source
Do they provide a simple and enjoyable customer experience?
No

Rating: 2/5 (51)
https://www.trustpilot.com/review/www.express.com

Rating: 1.3/5 (69) ConsumerAffairs.com

Source
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

Rating: 3.3/5 (2750) GlassDoor.com

Rating: 3.6/5 (2035) Indeed.com

https://www.indeed.com/cmp/Express/reviews"

Source
Do they offer their employees average or above compensation and benefits within their industry?
Yes

Employee Benefits

Rating: 2.9/5 (2037) Indeed.com
https://www.indeed.com/cmp/Express/reviews?fcountry=US&ftopic=paybenefits

Rating: 3.3/5 (2750) GlassDoor.com
https://www.glassdoor.com/Reviews/Express-Reviews-E14597.htm

Source
Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes
Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Dream Big Project, GLADD, NAACP, and more.

Source
Are they transparent about the organizations and causes they give money to?
Yes

Dress for Success, United Way, and more.

Source
Do they support local businesses and communities?
Yes

Express: “At Express, we support the communities where we live and work.”

Source

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Overview

Express, Inc. is an American fashion retailer that caters mainly to young men and women. The company is headquartered in Columbus, Ohio. Express operated 635 stores in the United States and Puerto Rico in 2017.

Rating

Users Rating
Not Rated