Facebook
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Facebook

Menlo Park, California
Overall Rating
Not Rated
Website
facebook.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Products and Features:

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

If you purchase their protection plan when making purchases, they will cover it.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Their products have reached more than 3 billion people, 180 million businesses. Founded in February 2004.

Do they have a consistently high customer service score in consumer reports or on social media?
No

Rating: 1.6/5 (5506) Trust Pilot.com Per Consumer Affairs 3.1 on customer service.

Source
Is it easy to connect with a customer service representative?
No

Must do multiple searches to find how to connect. Have a help center with FAQs. Or can log in and click “report a problem” to converse.

Do they provide a simple and enjoyable customer experience?
No

Many customers feel they do not follow their own posting/censorship guidelines. Then either cannot reach FB or do not hear back from FB.

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

https://diversity.fb.com/

Source
Do they have an above average rating from their employees?
Yes

4.2/5 (591) on Indeed.com https://www.indeed.com/cmp/Facebook/reviews?fcountry=ALL

4.5/5 (5359) on Glassdoor.com https://www.glassdoor.com/Reviews/Facebook-Reviews-E40772.htm

Do they offer their employees average or above compensation and benefits within their industry?
Unknown

Unknown, I couldn't find anything on benefits.

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes
Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Facebook: "Facebook is committed to tackling climate change."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Source
Are they transparent about the organizations and causes they give money to?
Yes

There are requirements to have your non-profit included-in Giving Tuesday and for the birthday donations.

Do they support local businesses and communities?
Yes
Source

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Overview

Facebook is an American online social media and social networking service based in Menlo Park, California, and a flagship service of the namesake company Facebook, Inc. It was founded by Mark Zuckerberg, along with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes.

Rating

Users Rating
Not Rated