Federal Express
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Federal Express

Memphis, Tennessee
Overall Rating
Not Rated
Website
fedex.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Packing, Shipping, Tracking, International Shipping, & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Guarantee (with conditions) FedEx: "We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time..."

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1971. FedEx Ranks #1 in Customer Service, Ranks #2 in Product Quality according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.8/5 (2,711) ConsumerAffairs.com FedEX has 2.8M Likes/Followers on Facebook.com

Is it easy to connect with a customer service representative?
Yes

VSA (Virtual Support Assistant), Help Center, Phone & more.

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 2.2/5 (677) SiteJabber.com RATING: 1.7/5 (16,923) (400+ of these reviews were made in the last 3 weeks, all of them gave a rating of 1, this is a red flag of not being legitimate, most of the time its a group who are upset with the business).

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.8/5 ( ‎6,082) Glassdoor.com RATING: 3.9/5 (‎22,536) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly Rate average $12. to $27. Payscale.com Benefits: Paid Time Off, Health Care, Pension & more.

Source
Do they use ethically sourced materials?
Yes

FedEx: "Supplier diversity, sustainability, and compliance guided by FedEx Supplier Relationship Management team across all operating companies." https://sustainability.fedex.com/sites/default/files/2020-05/FedEx_2020_Global_Citizenship_Materiality.pdf

Do they have a sustainability or environmental program in place?
Yes

FedEx: "Fuel efficiency and emission reduction targets, aircraft and vehicle fleet modernization, alternative fuel strategies, and responsible advocacy for regulatory and policy changes for fuel efficiency and emission reduction standards."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

FedEx: "Our highest-rated material topics are measured and managed across our owned and operated businesses."

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

FedEx: "We have three core focus areas that our investments can impact in important and meaningful ways: Emergency and Disaster Relief, Child Pedestrian Safety, Environmental Sustainability."

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Are they transparent about the organizations and causes they give money to?
Yes

UNICEF, Walk This Way, Disaster Relief & more.

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Do they support local businesses and communities?
Yes

FedEx: "FedEx is committed to supporting the communities we serve by strategically investing our time, resources, and network. Giving back is part of the FedEx culture. Around the world, our team members support charitable investments and community needs by dedicating their time where they live and work."

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Overview

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000.

Rating

Users Rating
Not Rated