

Federal Express
Memphis, Tennessee
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Packing, Shipping, Tracking, International Shipping, & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Guarantee (with conditions) FedEx: "We offer a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time..."
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1971. FedEx Ranks #1 in Customer Service, Ranks #2 in Product Quality according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.8/5 (2,711) ConsumerAffairs.com FedEX has 2.8M Likes/Followers on Facebook.com
Is it easy to connect with a customer service representative?
Yes
VSA (Virtual Support Assistant), Help Center, Phone & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 2.2/5 (677) SiteJabber.com RATING: 1.7/5 (16,923) (400+ of these reviews were made in the last 3 weeks, all of them gave a rating of 1, this is a red flag of not being legitimate, most of the time its a group who are upset with the business).
Do they have an above average rating from their employees?
Yes
RATING: 3.8/5 ( 6,082) Glassdoor.com RATING: 3.9/5 (22,536) Indeed.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Hourly Rate average $12. to $27. Payscale.com Benefits: Paid Time Off, Health Care, Pension & more.
SourceDo they use ethically sourced materials?
Yes
FedEx: "Supplier diversity, sustainability, and compliance guided by FedEx Supplier Relationship Management team across all operating companies." https://sustainability.fedex.com/sites/default/files/2020-05/FedEx_2020_Global_Citizenship_Materiality.pdf
Do they have a sustainability or environmental program in place?
Yes
FedEx: "Fuel efficiency and emission reduction targets, aircraft and vehicle fleet modernization, alternative fuel strategies, and responsible advocacy for regulatory and policy changes for fuel efficiency and emission reduction standards."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
FedEx: "Our highest-rated material topics are measured and managed across our owned and operated businesses."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
FedEx: "We have three core focus areas that our investments can impact in important and meaningful ways: Emergency and Disaster Relief, Child Pedestrian Safety, Environmental Sustainability."
SourceAre they transparent about the organizations and causes they give money to?
Yes
UNICEF, Walk This Way, Disaster Relief & more.
SourceDo they support local businesses and communities?
Yes
FedEx: "FedEx is committed to supporting the communities we serve by strategically investing our time, resources, and network. Giving back is part of the FedEx culture. Around the world, our team members support charitable investments and community needs by dedicating their time where they live and work."
SourceOverview
FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division, Federal Express, which was used from 1973 until 2000.