Gap
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Gap

San Francisco, California
Overall Rating
Not Rated
Website
gap.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

See options below:

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns are free. Either damaged or defective or unworn.

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Per multiple sites, they receive between 3.5 and 4.5 of 5 on their clothing.

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Above-average - 3.5 on Consumer Affairs.

Is it easy to connect with a customer service representative?
Yes

There are several ways to do this. They have a chat option, can be reached by phone, email, and snail-mail. There is a lot of information on their website for FAQ's that make it easy.

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Do they provide a simple and enjoyable customer experience?
No

Seems people love the clothing, but if they have a problem customer service is hard to work with. Per the reviews on Consumer Affairs. 1.7 of 5 on Trust Pilot.

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Gap Inc was the first fortune 500 company to announce equal pay for equal work. https://www.gapinc.com/en-us/values/equal-pay
They are committed to supporting and improving labor rights and working conditions globally.

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Do they have an above average rating from their employees?
Yes

3.9 on Indeed. 3.7 on Glassdoor.

Do they offer their employees average or above compensation and benefits within their industry?
Yes

They offer Health Care, Savings & Retirement as well as things like Tuition Reimbursement, Commuter Programs, and Discounts.

Source
Do they use ethically sourced materials?
Yes

100% of Gaps cotton will come from more sustainable sources by 2021.

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Do they have a sustainability or environmental program in place?
Yes

Materials, water, reducing greenhouse gases by 50% in 2020.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Working towards 80% waste diversion.

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

They created the Gap Foundation in 1977. I cannot find a website for it, just shows gap.com

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Are they transparent about the organizations and causes they give money to?
Yes

In their newsroom, you can view articles on the good things Gap is doing.

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Do they support local businesses and communities?
Yes

With PACE Advance people and communities.

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Overview

The Gap, Inc. is an American worldwide clothing and accessories retailer.

Rating

Users Rating
Not Rated