

Gap
San Francisco, California
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns are free. Either damaged or defective or unworn.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Per multiple sites, they receive between 3.5 and 4.5 of 5 on their clothing.
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
Above-average - 3.5 on Consumer Affairs.
Is it easy to connect with a customer service representative?
Yes
There are several ways to do this. They have a chat option, can be reached by phone, email, and snail-mail. There is a lot of information on their website for FAQ's that make it easy.
SourceDo they provide a simple and enjoyable customer experience?
No
Seems people love the clothing, but if they have a problem customer service is hard to work with. Per the reviews on Consumer Affairs. 1.7 of 5 on Trust Pilot.
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Gap Inc was the first fortune 500 company to announce equal pay for equal work. https://www.gapinc.com/en-us/values/equal-pay
They are committed to supporting and improving labor rights and working conditions globally.
Do they have an above average rating from their employees?
Yes
3.9 on Indeed. 3.7 on Glassdoor.
Do they offer their employees average or above compensation and benefits within their industry?
Yes
They offer Health Care, Savings & Retirement as well as things like Tuition Reimbursement, Commuter Programs, and Discounts.
SourceDo they use ethically sourced materials?
Yes
100% of Gaps cotton will come from more sustainable sources by 2021.
SourceDo they have a sustainability or environmental program in place?
Yes
Materials, water, reducing greenhouse gases by 50% in 2020.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Working towards 80% waste diversion.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
They created the Gap Foundation in 1977. I cannot find a website for it, just shows gap.com
SourceAre they transparent about the organizations and causes they give money to?
Yes
In their newsroom, you can view articles on the good things Gap is doing.
SourceDo they support local businesses and communities?
Yes
With PACE Advance people and communities.
SourceOverview
The Gap, Inc. is an American worldwide clothing and accessories retailer.