

Mountain View, CA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Google has a variety of products and software.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Google: “We’ll refund the payment method that you paid minus a restocking fee (if applicable).....”
SourceHave their products/services been proven to have long-lasting and reliable results?
No
Rating: 3.4/5 (2961)
https://www.trustpilot.com/review/www.google.com?languages=en&stars=1
Rating: 1.9/455
https://www.pissedconsumer.com/search-companies.html?query=google
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
Customer Satisfaction has gone down in the last 3-4 years.
https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
Rated number 1 search engine.
https://www.lifewire.com/best-search-engines-2483352
Do they provide a simple and enjoyable customer experience?
No
Difficult. Rating: 2/5 (892)
https://www.complaintsboard.com/google-b115683#reviews
Rating: 1.5/5 (395)
https://www.trustpilot.com/review/store.google.com?languages=en&stars=1
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Google: “At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.”
SourceDo they have an above average rating from their employees?
Yes
Employees speak.
https://www.cnet.com/news/google-was-sued-by-the-us-government-heres-what-that-means-for-you/
Rating: 4.5/5 (15,737)
https://www.glassdoor.com/Reviews/Google-Reviews-E9079.htm
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Rating: 4/5 (15737) GlassDoor.com
SourceDo they use ethically sourced materials?
Yes
Google: “We expect the highest ethical standards throughout our supply chain.”
SourceDo they have a sustainability or environmental program in place?
Yes
Google: “We unify our practices, partnerships, and products around a single mission — to foster sustainability at scale.”
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Google: “Our recycling program keeps reusable materials out of the landfill. That means less waste for the planet and less clutter for you.”
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
GoggleWorks Center for the Arts (PA)
SourceAre they transparent about the organizations and causes they give money to?
Yes
Education: https://edu.google.com/
Google matching gifts program.
Overview
Google, LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware. It is considered one of the Big Five technology companies in the U.S