Google
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Google

Mountain View, CA
Overall Rating
Not Rated
Website
google.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Google has a variety of products and software.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Google: “We’ll refund the payment method that you paid minus a restocking fee (if applicable).....”

Source
Have their products/services been proven to have long-lasting and reliable results?
No

Rating: 3.4/5 (2961)
https://www.trustpilot.com/review/www.google.com?languages=en&stars=1

Rating: 1.9/455
https://www.pissedconsumer.com/search-companies.html?query=google

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Customer Satisfaction has gone down in the last 3-4 years.

https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/

https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/

Rated number 1 search engine.
https://www.lifewire.com/best-search-engines-2483352

Is it easy to connect with a customer service representative?
No

Rating: 1/5 (147)

Source
Do they provide a simple and enjoyable customer experience?
No

Difficult. Rating: 2/5 (892)
https://www.complaintsboard.com/google-b115683#reviews

Rating: 1.5/5 (395)
https://www.trustpilot.com/review/store.google.com?languages=en&stars=1

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Google: “At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.”

Source
Do they have an above average rating from their employees?
Yes

Employees speak.
https://www.cnet.com/news/google-was-sued-by-the-us-government-heres-what-that-means-for-you/

Rating: 4.5/5 (15,737)
https://www.glassdoor.com/Reviews/Google-Reviews-E9079.htm

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Rating: 4/5 (15737) GlassDoor.com

Source
Do they use ethically sourced materials?
Yes

Google: “We expect the highest ethical standards throughout our supply chain.”

Source
Do they have a sustainability or environmental program in place?
Yes

Google: “We unify our practices, partnerships, and products around a single mission — to foster sustainability at scale.”

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Google: “Our recycling program keeps reusable materials out of the landfill. That means less waste for the planet and less clutter for you.”

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

GoggleWorks Center for the Arts (PA)

Source
Are they transparent about the organizations and causes they give money to?
Yes

Education: https://edu.google.com/

Google matching gifts program.

Source
Do they support local businesses and communities?
Yes
Source

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Overview

Google, LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware. It is considered one of the Big Five technology companies in the U.S

Rating

Users Rating
Not Rated