Grove Collaborative
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Grove Collaborative

San Francisco, California
Overall Rating
Not Rated
Website
grove.co
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Healthy home essentials, including cleaning concentrates, personal care products, plus more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Happiness Guarantee, Return/Refund with conditions: "If you are not completely satisfied with the quality of any product that you ordered, you may return the product..."

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 2012. Ranks #3 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

No reviews on Consumer Reports or Social Media. Apps Apple reviews RATING: 4.9/5 (16,474) https://apps.apple.com/us/app/grove-collaborative

Is it easy to connect with a customer service representative?
Yes

Call, Text, Chat, Email, FAQ's

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4.4/5 (3,715) TrustPilot.com RATING: 2.8/5 (197) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.6/5 (90) Glassdoor.com RATING: 2.6/5 (117) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly pay ranges from approximately $13.34 per hour for Shift Leader to $20.00 per hour for IT Technician. Benefits: 401K, Comprehensive medical, vision and dental, Free VIP membership and 25% employee discount plus more. https://www.grove.co/careers/

Do they use ethically sourced materials?
Yes

Grove Collaborative is a Certified B Corporation.

Source
Do they have a sustainability or environmental program in place?
Yes

Grove Collaborative is a Certified B Corporation. Grove Collaborative: "Grove is the first (and only) plastic neutral retailer in the world. Today: Reforestation supported by Seedling, Up next: 1 million trees planted by 2022."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Grove Collaborative is a Certified B Corporation. Grove Collaborative: "Today: Carbon neutral shipments & facilities. Up next: Reduce our entire footprint. Seedling by Grove is our line of tree-free paper products made entirely from bamboo."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Partners with Arbor Day Foundation.

Are they transparent about the organizations and causes they give money to?
No

No information found.

Do they support local businesses and communities?
Yes

Donated $100k of cleaning and hand sanitiser products to public schools nationwide to equip schools. prnewswire.com

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Overview

Grove Collaborative is an e-commerce company that offers a direct-to-consumer e-commerce platform for natural, eco friendly home essentials and personal care products. It was founded by Chris Clark, Jordan Savage, and Stuart Landesberg in 2012.

Rating

Users Rating
Not Rated