Hilton
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Hilton

McLean, VA
Overall Rating
Not Rated
Website
hilton.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Presidential Suites, 1 to 3 Bedrooms, Concierge Service & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Guarantee with conditions: Hilton Hotels & Resorts Best Rate Guarantee. Our Best Rates Guarantee assures you receive the best rates when you book directly with us.

Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1919. Ranks #3 in Product Quality according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4.2/5 (471) ConsumerAffairs.com RATING: 4.6/5 (1664) Facebook.com

Is it easy to connect with a customer service representative?
Yes

Help Topics, Call, Email & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4.6/5 (18,242) Influenster.com RATING: 7.4/10 (213) Hotels.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 4/5 (13,788) Indeed.com RATING: 4.2/5 (6,368) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Average Hilton hourly pay ranges from approximately $9.82 per hour for Dining Room Server to $24.51 per hour for Sales Manager. Indeed.com Benefits: Paid Time Off, Employee Assistance & Educational Assistance Programs, Health & Welfare Benefit Plans & more. https://jobs.hilton.com/us/en/benefits

Do they use ethically sourced materials?
Yes

Hilton: "We have committed to sustainably source meat, poultry, produce, seafood and cotton, and to collaborate with our suppliers to improve our responsible sourcing by 2030."

Source
Do they have a sustainability or environmental program in place?
Yes

Hilton: "Reducing our water use intensity by 50% by 2030, reducing our waste, including food waste, by 50% by 2030. We have also committed to sending zero soap to landfill..."

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Hilton: "We are committed to reducing our Scope 1 and 2 carbon intensity by 61% by 2030. We have reduced our energy use intensity by 26% and our carbon emissions intensity by 36% across our managed hotels since 2008."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The Conrad N. Hilton Foundation.

Source
Are they transparent about the organizations and causes they give money to?
Yes

Disaster Relief & Recovery, Homelessness, Foster Youth, Safe Water & more.

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Do they support local businesses and communities?
Yes

Supporting the communities where disaster strikes, Homelessness, Substance Use Prevention, & more.

Source

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Overview

Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton. The original company was founded by Conrad Hilton.

Rating

Users Rating
Not Rated