H&M
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H&M

Stockholm, Sweden
Overall Rating
Not Rated
Website
www2.hm.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

They have multiple return options.

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Have their products/services been proven to have long-lasting and reliable results?
No

Deemed as fast fashion - have short term, replace quickly.

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

3.4 Site Jabber

Is it easy to connect with a customer service representative?
Yes

You can reach them 24/7. Call, Chat, Social Media, Stores.

Source
Do they provide a simple and enjoyable customer experience?
Yes

1.6/5 on TrustPilot.com

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Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Inclusion, diversity, and equity.

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Do they have an above average rating from their employees?
Yes

3.8/5 on Indeed.com 3.6/5 on GlassDoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

From vacation to pet insurance. Parental Pay. Commuter benefits, retirement.

Source
Do they use ethically sourced materials?
Yes

"Aiming to have all products made from recycled material or sustainably sourced by 2030."

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Do they have a sustainability or environmental program in place?
Yes

Look to avoid harmful chemicals, fossil-based energy sources.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Working to be climate positive by 2040. Eliminating plastic bags. Changing to bio-fuel in their oversees shipping.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

They created H&M Foundation

Source
Are they transparent about the organizations and causes they give money to?
Yes

They do it through the foundation. You can see the partners below:

Source
Do they support local businesses and communities?
Yes

Their mission is to act as a catalyst for positive change for people and communities.

Source

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Overview

Hennes & Mauritz AB is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers and children. As of November 2019, H&M operates in 74 countries with over 5,000 stores under the various company brands, with 126,000 full-time equivalent positions.

Rating

Users Rating
Not Rated