JC Penny
39-logo-2x.jpg

JC Penny

Plano, TX
Overall Rating
Not Rated
Website
jcpenney.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

JC Penny: “We will gladly accept many JCPenney Store and JCP.com merchandise returns in original condition.”

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

J. C. Penney was founded in 1902. Rating: 3/5 (464)

Source
Do they have a consistently high customer service score in consumer reports or on social media?
No

Rating: 3.5/5 (823) ConsumerAffairs.com
https://www.consumeraffairs.com/retail/jc_penney.html

Rating: 1.5/5 (816) TrustPilot.com
https://www.trustpilot.com/review/www.jcpenney.com

Is it easy to connect with a customer service representative?
Yes

Email, Call, Tweet.

Source
Do they provide a simple and enjoyable customer experience?
No

Rating: 3.5/5 (823) ConsumerAffairs.com
https://www.consumeraffairs.com/retail/jc_penney.html

Rating: 3/5 (364) SiteJabber.com
https://www.sitejabber.com/reviews/jcpenney.com

Rating: 1.5/5 (816) TrustPilot.com
https://www.trustpilot.com/review/www.jcpenney.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

JC Penny: “We believe that a commitment to inclusion and diversity.”

Source
Do they have an above average rating from their employees?
Yes

Rating: 3.7/5 (23141) SimplyHired.com
https://www.simplyhired.com/company/JCPenney

Rating: 3.2/5 (5258) Indeed.com
https://www.indeed.com/cmp/Jcpenney/reviews?fcountry=ALL&ftopic=paybenefits

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Rating: 3.7/5 (23,249) Indeed.com

Source
Do they use ethically sourced materials?
Yes

JC Penny: “JC Penney integrates sustainability in all aspects of our operation.” Partners with SmartWay.

Source
Do they have a sustainability or environmental program in place?
Yes

JC Penney: “JC Penney is committed to reporting environmental standards across all operations and supply chain.”

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

JC Penny is committed to working with suppliers to develop materials and packaging that are environmentally responsible and safe.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Salvation Army Angel Tree, YMCA and more.

Source
Are they transparent about the organizations and causes they give money to?
Yes

JC Penny's Communities Foundation, Carry the Load, Breast Cancer, and more.

Source
Do they support local businesses and communities?
Yes

JC Penny: “We're committed to building strong, vibrant communities by investing our time and resources to benefit causes and charities.”

Source

View Scord Rating

Overview

J. C. Penney Company, Inc. is an American department store chain with 840 locations in 49 U.S. states and Puerto Rico. In addition to selling conventional merchandise, JCPenney offers large Fine Jewelry departments, The Salon by InStyle, and Sephora inside JCPenney.

Rating

Users Rating
Not Rated