

JC Penny
Plano, TX
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
JC Penny: “We will gladly accept many JCPenney Store and JCP.com merchandise returns in original condition.”
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
J. C. Penney was founded in 1902. Rating: 3/5 (464)
SourceDo they have a consistently high customer service score in consumer reports or on social media?
No
Rating: 3.5/5 (823) ConsumerAffairs.com
https://www.consumeraffairs.com/retail/jc_penney.html
Rating: 1.5/5 (816) TrustPilot.com
https://www.trustpilot.com/review/www.jcpenney.com
Do they provide a simple and enjoyable customer experience?
No
Rating: 3.5/5 (823) ConsumerAffairs.com
https://www.consumeraffairs.com/retail/jc_penney.html
Rating: 3/5 (364) SiteJabber.com
https://www.sitejabber.com/reviews/jcpenney.com
Rating: 1.5/5 (816) TrustPilot.com
https://www.trustpilot.com/review/www.jcpenney.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
JC Penny: “We believe that a commitment to inclusion and diversity.”
SourceDo they have an above average rating from their employees?
Yes
Rating: 3.7/5 (23141) SimplyHired.com
https://www.simplyhired.com/company/JCPenney
Rating: 3.2/5 (5258) Indeed.com
https://www.indeed.com/cmp/Jcpenney/reviews?fcountry=ALL&ftopic=paybenefits
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Rating: 3.7/5 (23,249) Indeed.com
SourceDo they use ethically sourced materials?
Yes
JC Penny: “JC Penney integrates sustainability in all aspects of our operation.” Partners with SmartWay.
SourceDo they have a sustainability or environmental program in place?
Yes
JC Penney: “JC Penney is committed to reporting environmental standards across all operations and supply chain.”
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
JC Penny is committed to working with suppliers to develop materials and packaging that are environmentally responsible and safe.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Salvation Army Angel Tree, YMCA and more.
SourceAre they transparent about the organizations and causes they give money to?
Yes
JC Penny's Communities Foundation, Carry the Load, Breast Cancer, and more.
SourceDo they support local businesses and communities?
Yes
JC Penny: “We're committed to building strong, vibrant communities by investing our time and resources to benefit causes and charities.”
SourceOverview
J. C. Penney Company, Inc. is an American department store chain with 840 locations in 49 U.S. states and Puerto Rico. In addition to selling conventional merchandise, JCPenney offers large Fine Jewelry departments, The Salon by InStyle, and Sephora inside JCPenney.