JP Morgan Chase

Do their products/services have a variety of features and benefits?

Yes

Numerous product and service offerings:

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Customer Service Satisfaction Measures:

Have their products/services been proven to have long-lasting and reliable results?

Yes

Longevity/Power Brands in Finance: We trace our roots to 1799 in New York City, and our many well-known heritage firms include J.P. Morgan & Co., The Chase Manhattan Bank, Bank One, Manufacturers Hanover Trust Co., Chemical Bank, The First National Bank of Chicago, National Bank of Detroit, The Bear Stearns Companies Inc., Robert Fleming Holdings, Cazenove Group and the business acquired in the Washington Mutual transaction. Each of these firms, in its time, was closely tied to innovations in finance and the growth of the U.S. and global economies.

Do they have a consistently high customer service score in consumer reports or on social media?

No

Consumer Affairs: Rating: 1.8 · ‎244 votes

WalletHub.com: Rating: 3.8 · ‎28,669 reviews

Yelp: Rating: 1.5 · ‎41 reviews

Varying reviews depend on on-location experience. Average Google Rating 3.4 based on varying locations viewed.

Is it easy to connect with a customer service representative?

Yes

Numerous contacts methods, depending on consumer need:

Do they provide a simple and enjoyable customer experience?

Yes

In 2018, JPMorgan Chase scored the highest marks in a J.D. Power study that evaluated customer satisfaction at the nation’s six largest retail banks.

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Do they have an above average rating from their employees?

Yes

Glassdoor: Rating: 3.9 · 22,374 votes

Indeed: Rating: 3.9 · 18,420 reviews

Do they offer their employees average or above compensation and benefits within their industry?

Yes

J.P. Morgan Chase & Co. (JPMCC) pays its employees an average of $87,596 a year. Salaries at J.P. Morgan Chase & Co. (JPMCC) range from an average of $51,436 to $148,992 a year. J.P. Morgan Chase & Co. (JPMCC) employees with the job title Executive Director make the most with an average annual salary of $183,949, while employees with the title Personal Banker make the least with an average annual salary of $35,845.

Do they use ethically sourced materials?

Yes

(Where applicable.)

Do they have a sustainability or environmental program in place?

Yes

In October 2020, JPMorgan Chase announced it is adopting a financing commitment that is aligned to the goals of the Paris Agreement. As part of our strategy, we intend to help clients navigate the challenges and capitalize on the long-term economic and environmental benefits of transitioning to a low-carbon world.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

(Where applicable.) https://institute.jpmorganchase.com/impact/sustainability

JPMorgan Chase Expands Commitment to Low-Carbon Economy and Clean Energy Transition to Advance Sustainable Development Goals

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

The JPMorgan Chase Foundation supports programs designed to promote workforce readiness; small business expansion; financial capability; and community development.

Are they transparent about the organizations and causes they give money to?

Yes

Do they support local businesses and communities?

Yes

We know that when communities do well, our company does well. At JPMorgan Chase, we are investing in our customers, employees, and communities around the world to break down barriers to opportunity and create an economy that works for more people.