Kroger
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Kroger

Cincinnati, OH
Overall Rating
Not Rated
Website
kroger.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Groceries, Health & Beauty, Household items & more.

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1883. Ranks #4 compared to its competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4/5 (639) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Chat, Phone, Help Center & more.

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Do they provide a simple and enjoyable customer experience?
No

RATING: 1.8/5 (245) TrustPilot.com RATING: 2.2/5 (37) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.5/5 (32,695) Indeed.com RATING: 3.2/5 (11,726) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly pay ranges from an average of $8.40 to $19.43. Payscale.com Benefits: 401(k), Paid Time Off, Insurance & more.

Do they use ethically sourced materials?
Yes

Kroger: "Kroger requires all suppliers to provide information about products sold in any Kroger format." https://www.thekrogerco.com/vendors-suppliers/supplier-item-data-responsibilities/

Do they have a sustainability or environmental program in place?
Yes

Kroger: "Through Kroger’s Zero Hunger | Zero Waste social impact plan, we are on a journey to end hunger in the places we call home and eliminate waste across our company."

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Kroger: "We aim to eliminate waste and increase efficiency across our company, source responsibly in our supply chain and help our customers make sustainable choices."

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The Kroger Co. Foundation, The Kroger Co. Zero Hunger | Zero Waste Foundation. Partners with Feeding America, World Wildlife Fund & more.

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Are they transparent about the organizations and causes they give money to?
Yes

Feeding America, World Wildlife Fund, American Red Cross & more.

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Do they support local businesses and communities?
Yes

Kroger’s Zero Hunger | Zero Waste social impact plan is our commitment to end hunger in our communities and eliminate waste across our company by 2025.

Source

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Overview

The Kroger Company, or simply Kroger, is an American retail company founded by Bernard Kroger in 1883 in Cincinnati, Ohio. It is the United States’ largest supermarket by revenue, and the second-largest general retailer. Kroger is also the fifth-largest retailer in the world and the fourth largest American-owned private employer in the United States.

Rating

Users Rating
Not Rated