

Macy’s
Cincinnati, OH
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Macy's: “We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free.”
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Macy's is an American department store chain founded in 1858.
Do they have a consistently high customer service score in consumer reports or on social media?
No
Rating: 1.5/5 (1435)
https://www.trustpilot.com/review/www.macys.com
Rating: 2/5 (485) ComplaintsBoard.com
https://www.complaintsboard.com/macys-b102173
Rating: 3.2/5 (977) ConsumerAffairs.com
https://www.consumeraffairs.com/retail/macys.htm
Do they provide a simple and enjoyable customer experience?
Yes
Rating: 4.5/5 (9152)
https://www.influenster.com/reviews/macys
Rating: 3/5 (904)
https://www.sitejabber.com/reviews/macys.com
Do they have an above average rating from their employees?
Yes
Rating: 3.7/5 (7805) Indeed.com
https://www.indeed.com/cmp/Macy's/reviews?ftopic=paybenefits
Rating: 3.3/5 (1589) Kununu.com
https://www.kununu.com/us/macys/reviews
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Rating: 3.7/5 (33982) Indeed.com
https://ca.indeed.com/cmp/Macy's/reviews?fcountry=ALL&ftopic=paybenefits
Rating: 3.2/5
https://www.payscale.com/research/US/Employer=Macy%27s%2C_Inc./Reviews
Do they have a sustainability or environmental program in place?
Yes
Energy, waste, recycling, etc.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Macy’s market provides a reusable bag, planting trees, carbon offset, and more.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Make a Wish Foundation, North Star Relief Fund, United Way, or other local 501(c)(3) charity.
SourceAre they transparent about the organizations and causes they give money to?
Yes
Make a Wish, Hunger, Disaster, Clothing.
SourceDo they support local businesses and communities?
Yes
Macy's: “Celebrating and enriching community is an important part of who we are."
SourceOverview
Macy’s is an American department store chain founded in 1858 by Rowland Hussey Macy. It became a division of the Cincinnati-based Federated Department Stores in 1994, through which it is affiliated with the Bloomingdale’s department store chain; the holding company was renamed Macy’s, Inc.