Macy's
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Macy’s

Cincinnati, OH
Overall Rating
Not Rated
Website
macys.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Macy's: “We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free.”

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Macy's is an American department store chain founded in 1858.

Do they have a consistently high customer service score in consumer reports or on social media?
No

Rating: 1.5/5 (1435)
https://www.trustpilot.com/review/www.macys.com

Rating: 2/5 (485) ComplaintsBoard.com
https://www.complaintsboard.com/macys-b102173

Rating: 3.2/5 (977) ConsumerAffairs.com
https://www.consumeraffairs.com/retail/macys.htm

Is it easy to connect with a customer service representative?
Yes

Chat and FAQs online.

Source
Do they provide a simple and enjoyable customer experience?
Yes

Rating: 4.5/5 (9152)
https://www.influenster.com/reviews/macys

Rating: 3/5 (904)
https://www.sitejabber.com/reviews/macys.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

Rating: 3.7/5 (7805) Indeed.com
https://www.indeed.com/cmp/Macy's/reviews?ftopic=paybenefits

Rating: 3.3/5 (1589) Kununu.com
https://www.kununu.com/us/macys/reviews

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Rating: 3.7/5 (33982) Indeed.com
https://ca.indeed.com/cmp/Macy's/reviews?fcountry=ALL&ftopic=paybenefits

Rating: 3.2/5

https://www.payscale.com/research/US/Employer=Macy%27s%2C_Inc./Reviews

Do they use ethically sourced materials?
Yes

Ethical, Eco-Conscious Fibers and Materials.

Source
Do they have a sustainability or environmental program in place?
Yes

Energy, waste, recycling, etc.

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Macy’s market provides a reusable bag, planting trees, carbon offset, and more.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Make a Wish Foundation, North Star Relief Fund, United Way, or other local 501(c)(3) charity.

Source
Are they transparent about the organizations and causes they give money to?
Yes

Make a Wish, Hunger, Disaster, Clothing.

Source
Do they support local businesses and communities?
Yes

Macy's: “Celebrating and enriching community is an important part of who we are."

Source

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Overview

Macy’s is an American department store chain founded in 1858 by Rowland Hussey Macy. It became a division of the Cincinnati-based Federated Department Stores in 1994, through which it is affiliated with the Bloomingdale’s department store chain; the holding company was renamed Macy’s, Inc.

Rating

Users Rating
Not Rated