Marriott International

Do their products/services have a variety of features and benefits?

Yes

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Marriott: "There are few guarantees in life. But our Best Rate Guarantee is one of the best. It assures that you’ll always get the best rate available when you book directly with Marriott®."

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: 1927

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

Ranks #3 compared to other similar companies.
https://www.comparably.com/companies/marriott/competitors

RATING: 4/5 (265)
https://www.consumeraffairs.com/travel/marriott.html

Is it easy to connect with a customer service representative?

Yes

Email, Phone & more.

Do they provide a simple and enjoyable customer experience?

Yes

RATING: 3.5/5 (45)
https://www.sitejabber.com/reviews/marriott.com

RATING: 2.2/5 (183)
https://www.trustpilot.com/review/www.marriott.com?stars=5

RATING: 4/5
https://www.consumeraffairs.com/travel/marriott.html

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Do they have an above average rating from their employees?

Yes

RATING: 4.1/5 (21,469)
https://www.indeed.com/cmp/Marriott-International,-Inc./reviews?fcountry=ALL

RATING: 4.1/8 (8912)
https://www.glassdoor.com/Reviews/Marriott-International-Reviews-E7790.htm

Do they offer their employees average or above compensation and benefits within their industry?

Yes

401K, Insurance, Paid leave & more.

Do they use ethically sourced materials?

Yes

Marriott: "We are committed to integrating leading environmental and social practices into our supply chain and partnering with like-minded suppliers.

Do they have a sustainability or environmental program in place?

Yes

Marriott: "While integrating sustainability across our value chain and mitigating climate-related risk, we are working to reduce our environmental impact, build and operate sustainable hotels and source responsibly."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

"The J. Willard and Alice S. Marriott Foundation are committed to sustaining vibrant, healthy communities where all people have the opportunities and means to achieve their dreams and make a positive difference in the world."

Are they transparent about the organizations and causes they give money to?

Yes

American Red Cross, Children's Miracle Network, Unicef & more.

Do they support local businesses and communities?

Yes

Marriott: “Serve Our World” is one of our core values and guides how we do business. Through volunteerism, fundraising, cash and in-kind donations, our hotels and associates worldwide are impassioned to do good in their communities and make a meaningful impact."