

Marriott International
Bethesda, MD
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Marriott: "There are few guarantees in life. But our Best Rate Guarantee is one of the best. It assures that you’ll always get the best rate available when you book directly with Marriott®."
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1927
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
Ranks #3 compared to other similar companies.
https://www.comparably.com/companies/marriott/competitors
RATING: 4/5 (265)
https://www.consumeraffairs.com/travel/marriott.html
Do they provide a simple and enjoyable customer experience?
Yes
RATING: 3.5/5 (45)
https://www.sitejabber.com/reviews/marriott.com
RATING: 2.2/5 (183)
https://www.trustpilot.com/review/www.marriott.com?stars=5
RATING: 4/5
https://www.consumeraffairs.com/travel/marriott.html
Do they have an above average rating from their employees?
Yes
RATING: 4.1/5 (21,469)
https://www.indeed.com/cmp/Marriott-International,-Inc./reviews?fcountry=ALL
RATING: 4.1/8 (8912)
https://www.glassdoor.com/Reviews/Marriott-International-Reviews-E7790.htm
Do they offer their employees average or above compensation and benefits within their industry?
Yes
401K, Insurance, Paid leave & more.
SourceDo they use ethically sourced materials?
Yes
Marriott: "We are committed to integrating leading environmental and social practices into our supply chain and partnering with like-minded suppliers.
SourceDo they have a sustainability or environmental program in place?
Yes
Marriott: "While integrating sustainability across our value chain and mitigating climate-related risk, we are working to reduce our environmental impact, build and operate sustainable hotels and source responsibly."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
"The J. Willard and Alice S. Marriott Foundation are committed to sustaining vibrant, healthy communities where all people have the opportunities and means to achieve their dreams and make a positive difference in the world."
SourceAre they transparent about the organizations and causes they give money to?
Yes
American Red Cross, Children's Miracle Network, Unicef & more.
SourceDo they support local businesses and communities?
Yes
Marriott: “Serve Our World” is one of our core values and guides how we do business. Through volunteerism, fundraising, cash and in-kind donations, our hotels and associates worldwide are impassioned to do good in their communities and make a meaningful impact."
SourceOverview
Marriott International, Inc. is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, executive chairman Bill Marriott, and president and chief executive officer Arne Sorenson.