Marshall's
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Marshall’s

Framingham, MA
Overall Rating
Not Rated
Website
marshalls.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1956. One of the leading brands.

Source
Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4.5/5 (1,834)
https://www.influenster.com/reviews/marshalls-department-store

RATING: 3.8/5 (127)

https://www.consumeraffairs.com/retail/marshalls.html

Is it easy to connect with a customer service representative?
Yes

Call & online inquiry.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3.8/5 (127)
https://www.consumeraffairs.com/retail/marshalls.html

RATING: 2/5 (187)
https://www.complaintsboard.com/marshalls-b121482

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 3.7/5 (8451) https://www.indeed.com/cmp/Marshalls/reviews

RATING: 3.6/5 (2646) https://www.glassdoor.com/Reviews/Marshalls-customer-service-Reviews-EI_IE155412.0,9_KH10,26.htm

Do they offer their employees average or above compensation and benefits within their industry?
Yes

RATING: 3.1/5 (2070) https://www.indeed.com/cmp/Marshalls/reviews?fcountry=US&ftopic=paybenefits
RATING: 3.6/5

Source
Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes
Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Energy & Climate, Green building, waste management, and more.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The TJX Foundation, Domestic Violence, Disaster Relief, and more.

Source
Are they transparent about the organizations and causes they give money to?
Yes

NAACP, YWCA, National Urban League & more.

Source
Do they support local businesses and communities?
Yes

Deliver great value to our communities by helping vulnerable families and children access the resources and opportunities they need to build a better future.

Source

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Overview

Marshalls is a chain of American off-price department stores owned by TJX Companies.(TJ Maxx, Marshall’s, Home Goods, Sierra, Home Sense) Marshalls has over 1,000 American stores, including larger stores named Marshalls Mega Store, covering 42 states and Puerto Rico, and 61 stores in Canada. Marshalls first expanded into Canada in March 2011.

Rating

Users Rating
Not Rated