Mastercard

Do their products/services have a variety of features and benefits?

Yes

Numerous consumer and business solutions:

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Zero Liability Protection

Have their products/services been proven to have long-lasting and reliable results?

Yes

Dating back to 1966, the brand has longevity and trust among consumers and businesses.

Do they have a consistently high customer service score in consumer reports or on social media?

No

TrustPilot: Rating: 1.5 · ‎105 reviews

WalletHub: Rating: 3.4 · ‎81 reviews

Is it easy to connect with a customer service representative?

Yes

Numerous contacts methods, depending on consumer need

Do they provide a simple and enjoyable customer experience?

Yes

Yes, based on usage volume: “There were 231 million Mastercard credit cards in the United States and 644 million cards in the rest of the world in December 2018."

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Do they have an above average rating from their employees?

Yes

Indeed: Rating: 4.1 · ‎602 reviews

Glassdoor: Rating: 4.1 · ‎2,019 votes

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Comparably.com grade for Mastercard's
Compensation: A+ 82 /100

Do they use ethically sourced materials?

Yes

They are working toward more eco-friendly materials: “Our goal is simple: We want to help banks offer more eco-friendly cards to consumers, and we are taking concrete steps to bring about that change. “This way, everyone benefits — it’s better for the environment, it’s better for business, and it meets evolving consumer needs.

Do they have a sustainability or environmental program in place?

Yes

"Commitment to environmental and social responsibility” and "Our environmental stewardship includes minimizing our own business's impact on the planet, as well as providing smart solutions that underscore its importance to our customers, stakeholders, and cardholders."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

“Our first priority is to continuously improve the environmental impact of our offices, operations, and supply chain, ensuring our products and solutions are built on an energy-efficient network and powered by renewable resources. We are also expanding our ambitions to engage partners around the world to create solutions that educate, inspire and incentivize consumers, merchants, and businesses to fight climate change.”

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

“From local projects to global challenges, we aim to have an enduring impact on the communities where we live and do business.”

Are they transparent about the organizations and causes they give money to?

Yes

Do they support local businesses and communities?

Yes

We're committed to supporting communities and giving them the tools to build a brighter future.