McDonald's Corp
20-logo-2x.jpg

McDonald’s Corp

Chicago, IL
Overall Rating
Not Rated
Website
mcdonalds.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes

As evidenced by store offerings

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

They will replace food when it is not up to expectation. They encourage and respond to feedback for store locations below.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Proven longevity: By 1958, McDonald's had sold its 100 millionth hamburger.

Source
Do they have a consistently high customer service score in consumer reports or on social media?
No

Not consistent across all platforms - most reviews are for store experiences, not the company as a whole.

Consumer Affairs: Rating: 1.9 · 67 votes

FB: Rating: 1.6 · 17 votes

TrustPilot: Rating: 1.9 · 2,047 reviews

Is it easy to connect with a customer service representative?
Yes

All individual store personnel are trained to handle CS.

Online feedback is via website form fill, similar to many large companies.

Do they provide a simple and enjoyable customer experience?
Yes

McDonald's is known for consistency in nearly all aspects of their brand.

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Fair Trade to support farmers in their supply chain, their communities, and their land.

Source
Do they have an above average rating from their employees?
Yes

Indeed: Rating: 3.5 · 192,874 reviews

Glassdoor: Rating: 3.5 · 38,322 votes

Kununu: Rating: 3.5 · 1,954 votes

Do they offer their employees average or above compensation and benefits within their industry?
No

McDonald's employees earn $20,000 annually on average, or $10 per hour, which is 107% lower than the national salary average of $66,000 per year. According to our data, the highest paying job at McDonald's is an Enterprise Technology Architect at $127,000 annually while the lowest paying job at McDonald's is a Food Prep Chef at $14,000 annually.

Source
Do they use ethically sourced materials?
Yes

Yes: beef, chicken, coffee, fish, fiber-based packaging, and palm oil.

Do they have a sustainability or environmental program in place?
Yes

In place and growing: restaurant design, equipment, and crew operations to ensure environmental footprint is low

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Fiber for packaging Derived from wood, fiber is the main material in our product packaging. As part of our larger packaging and recycling strategy, we've set an interim goal to purchase 100% of fiber-based customer packaging from recycled or certified sources by 2020. In doing so, we're helping to conserve the world’s forests.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

RMHC®

Source
Are they transparent about the organizations and causes they give money to?
Yes

Rating: 4/4 · Review by Charity Navigator

Source
Do they support local businesses and communities?
Yes

Ronald McDonald Family Room®

"There are over 141 Ronald McDonald Family Room programs in the U.S."


Ronald McDonald Care Mobile®

“A mobile unit that brings medical, dental, and health care resources to underserved communities."

Source

View Scord Rating

Overview

McDonald’s Corporation is an American fast food company, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States.

Rating

Users Rating
Not Rated