

McDonald’s Corp
Chicago, IL
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
As evidenced by store offerings
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
They will replace food when it is not up to expectation. They encourage and respond to feedback for store locations below.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Proven longevity: By 1958, McDonald's had sold its 100 millionth hamburger.
SourceDo they have a consistently high customer service score in consumer reports or on social media?
No
Not consistent across all platforms - most reviews are for store experiences, not the company as a whole.
Consumer Affairs: Rating: 1.9 · 67 votes
FB: Rating: 1.6 · 17 votes
TrustPilot: Rating: 1.9 · 2,047 reviews
Is it easy to connect with a customer service representative?
Yes
All individual store personnel are trained to handle CS.
Online feedback is via website form fill, similar to many large companies.
Do they provide a simple and enjoyable customer experience?
Yes
McDonald's is known for consistency in nearly all aspects of their brand.
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Fair Trade to support farmers in their supply chain, their communities, and their land.
SourceDo they have an above average rating from their employees?
Yes
Indeed: Rating: 3.5 · 192,874 reviews
Glassdoor: Rating: 3.5 · 38,322 votes
Kununu: Rating: 3.5 · 1,954 votes
Do they offer their employees average or above compensation and benefits within their industry?
No
McDonald's employees earn $20,000 annually on average, or $10 per hour, which is 107% lower than the national salary average of $66,000 per year. According to our data, the highest paying job at McDonald's is an Enterprise Technology Architect at $127,000 annually while the lowest paying job at McDonald's is a Food Prep Chef at $14,000 annually.
SourceDo they use ethically sourced materials?
Yes
Yes: beef, chicken, coffee, fish, fiber-based packaging, and palm oil.
Do they have a sustainability or environmental program in place?
Yes
In place and growing: restaurant design, equipment, and crew operations to ensure environmental footprint is low
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Fiber for packaging Derived from wood, fiber is the main material in our product packaging. As part of our larger packaging and recycling strategy, we've set an interim goal to purchase 100% of fiber-based customer packaging from recycled or certified sources by 2020. In doing so, we're helping to conserve the world’s forests.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
RMHC®
SourceAre they transparent about the organizations and causes they give money to?
Yes
Rating: 4/4 · Review by Charity Navigator
SourceDo they support local businesses and communities?
Yes
Ronald McDonald Family Room®
"There are over 141 Ronald McDonald Family Room programs in the U.S."
Ronald McDonald Care Mobile®
“A mobile unit that brings medical, dental, and health care resources to underserved communities."
Overview
McDonald’s Corporation is an American fast food company, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States.