Merck & Co. Inc.

Do their products/services have a variety of features and benefits?

Yes

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

No

The Company sells its human health pharmaceutical products primarily to drug wholesalers and retailers, hospitals, government agencies and managed health care providers, such as health maintenance organizations, pharmacy benefit managers and other institutions.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: 1891.

Do they have a consistently high customer service score in consumer reports or on social media?

Unknown

BBB site isn't working and couldn't find another reference. 32 Complaints in the last 3 years.

Is it easy to connect with a customer service representative?

Yes

Mail, phone & more.

Do they provide a simple and enjoyable customer experience?

No

RATING: 1/5 (21)

There are very few customer reviews/ratings on Merck & Co., but there are lots of reviews on many of their products that are sold by different retailers.

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Do they have an above average rating from their employees?

Yes

RATING: 4.1/5 (4095)
https://www.indeed.com/cmp/Merck/reviews?fcountry=ALL

89% of employees at Merck & Co., Inc. said it is a great place to work compared to 59% of employees at a typical U.S.-based company.
https://www.greatplacetowork.com/certified-company/1000976

Do they offer their employees average or above compensation and benefits within their industry?

Yes

The average Merck salary ranges from approximately $39,630 per year for Quality Auditor to $138,007 per year for Associate Director. Average Merck hourly pay ranges from approximately $10.00 per hour for Specialist to $125 per hour for Regulatory Specialist.

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Merck & Co. Inc.: 'Our company has adopted and achieved several GHG-reduction goals over the last decade. In 2017, we set a science-based target to reduce our Scope 1 and market-based Scope 2 absolute GHG emissions by 40 percent from 2015 to 2025.'

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

The Merck Foundation, Alzheimer’s disease, cancer, and diabetes – and HIV/AIDS.

Are they transparent about the organizations and causes they give money to?

Yes

Product donations, Children's Inn, Disaster Relief & more.

Do they support local businesses and communities?

Yes

Merck & Co. Inc.: "We provide financial and product donations to help promote health equity – the opportunity for everyone to attain their highest level of health. We support our communities through employee volunteer programs and charitable grants to local nonprofits addressing critical health and social needs."