Microsoft

Do their products/services have a variety of features and benefits?

Yes

Microsoft has Apps, PCs/Desktops, Software and more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Microsoft has limited returns/warranties. See individual products for specifics.

Have their products/services been proven to have long-lasting and reliable results?

Yes

They have been in business since 1975. They firmly stand behind the quality and reliability of their products.

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

Above-average ratings on multiple sites. 3.8 on Consumer Affairs, 4.6 on G2. The scale of 1-5.

Is it easy to connect with a customer service representative?

Yes

Multiple ways to connect - email, chat, phone

Do they provide a simple and enjoyable customer experience?

Yes

Rating: 4/5 (1006) Consumer Affairs

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

From all walks of life. https://careers.microsoft.com/us/en; https://www.microsoft.com/en-us/diversity/default.aspx Respect for human rights. Have multiple policies and practices in place.

Do they have an above average rating from their employees?

Yes

Rating: 4.2/5 (6992) on Indeed.com and 4.3 on Glassdoor.

Do they offer their employees average or above compensation and benefits within their industry?

Yes

They have a great compensation and benefits package for all employees.

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Multiple programs. Match employees funds, created education platforms, multiple apps.

Are they transparent about the organizations and causes they give money to?

Yes

More than 86,000 non-profits to date. A non-profit can apply to be on the list, add volunteer requests, etc. As a new employee, you can give/volunteer to one already there, or add to the list.

Do they support local businesses and communities?

Yes

On a global scale. They offer many resources to their vendors. They offer many avenues of assistance to small and medium-size businesses.