Newegg
City of Industry, California
Overall Rating
Website
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SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Laptops, Computers & parts, Routers & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Price Match Guarantee with conditions. Most products that are new and unopened can be returned to Newegg within 30 days, (conditions apply).
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 2001. If you're buying computer components, accessories, or peripherals, Newegg competes very closely with Amazon and eBay. It Ranks #3 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.4/5 (22,842) Facebook.com RATING: 3.6/5 (723) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Chat, Call & Help Topics & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 1.6/5 (1457) TrustPilot.com RATING: 3.5/5 (1151) SiteJabber.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
EOE
Do they have an above average rating from their employees?
Yes
RATING: 3.1/5 (207) Indeed.com RATING: 2.9/5 (401) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: PTO Accrual, Medical, Dental, Vision, 401K, and Paid Holidays. Hourly pay ranges from approximately $9.12 per hour for Package Handler to $23.32 per hour for Merchandiser. Indeed.com
Do they use ethically sourced materials?
Yes
Newegg's: "Newegg’s Vendor Code of Conduct explicitly entitles Newegg to conduct unannounced [and independent] audits or investigations at any time in response to a possible violation by our direct suppliers of company standards for trafficking and slavery in supply chains." https://kb.newegg.com/knowledge-base/ca-transparency-in-supply-chains-act/
Do they have a sustainability or environmental program in place?
Yes
Newegg: “We have an obligation to minimize our footprint wherever possible – to do right by the environment and our customers. Newegg’s partnership with Give Back Box helps and it’s about much more than simply diverting shipping boxes from landfills – we’re giving our 25 million customers an easy way to donate technology products, shoes, clothing and other necessities to those in need. What began as a modest pilot program is quickly growing into a cornerstone of our commitment to sustainability.”
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Newegg: “We have an obligation to minimize our footprint wherever possible – to do right by the environment and our customers. Newegg’s partnership with Give Back Box helps and it’s about much more than simply diverting shipping boxes from landfills – we’re giving our 25 million customers an easy way to donate technology products, shoes, clothing and other necessities to those in need. What began as a modest pilot program is quickly growing into a cornerstone of our commitment to sustainability.”
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Newegg has a program called Give Back Box: "Give Back Box® provides vendor services to retailers and charities, giving each and every cardboard box a second life to help people in need. So it is also a 'green' solution! Reuse your online shipping boxes in which you received your purchases or any other cardboard box you may have, to donate your unwanted household items: such as gently used clothing, shoes etc., to make a major difference in the life of another person."
SourceAre they transparent about the organizations and causes they give money to?
Yes
Newegg teams up with the non-profit charity, No Kid Hungry, they match customers donations up to $75K. Newegg has pledged a dollar-for-dollar match of customer donations up to $100,000, for California Fire Relief. Newegg has teamed up with Homes For Our Troops.
Do they support local businesses and communities?
Yes
Newegg: "GiveBackBox provides an innovative, effortless method of donating which massively increases item donations for charities." They provide a free donation shipping label.
SourceOverview
Newegg Inc. is an American online retailer of items including computer hardware and consumer electronics. In 2016, Liaison Interactive, a Chinese technology company, acquired a majority stake in Newegg in an investment deal. Parent organization: Hangzhou New Century Information Technology Co., Ltd.