Office Depot

Do their products/services have a variety of features and benefits?

Yes

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

100% Satisfaction Guarantee/Return Policy

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded in 1987. The company demonstrates longevity in a very competitive market.

Do they have a consistently high customer service score in consumer reports or on social media?

No

Consumer Affairs: Rating: 3.6 · ‎1,028 votes

TrustPilot: Rating: 1.3 · ‎319 reviews
Other reviews depend on location - average Google 3.8 rating for various locations checked.

Is it easy to connect with a customer service representative?

Yes

Responsive CSRs with various contact methods

Do they provide a simple and enjoyable customer experience?

Yes

Known for trained, helpful in-store reps and seeking new ways to improve customer service: “Office Depot is leveraging some of its newest hand-held technologies as it adjusts its operations during the COVID-19 crisis."

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

#LifeAtDepot is where our collective differences collide to create something truly amazing and what makes working here so beautifully different from working anywhere else.

Do they have an above average rating from their employees?

Yes

Glassdoor: Rating: 3 · ‎4,980 votes

Indeed: Rating: 3.6 · ‎12,818 reviews

Do they offer their employees average or above compensation and benefits within their industry?

No

Comparably grade for Office Depot's compensation D 52 /100
https://www.comparably.com/companies/office-depot/reviews/compensation
payscale.com: “Average Hourly Rate for Office Depot, Inc. Employees $12.20 Avg. Hourly Rate Show Salary”

Do they use ethically sourced materials?

Yes

Office Depot endeavors to partner with suppliers who meet internationally recognized standards in dealing with its workers, the environment in which products are made as well as their supply chain operations.
https://www.officedepot.com/cm/help/paper-policy

Do they have a sustainability or environmental program in place?

Yes

In 2019, Office Depot launched public-facing goals around energy consumption, transportation emissions, and local communities for the first time, and released the company’s Sustainability Commitment Statement and Commitment to Safer Chemicals Policy.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Office Depot has an overall environmental policy to buy greener, be greener, and sell greener. In the “buy greener” part of this policy we are committed to sourcing, using, and selling paper products that reduce our impact on the world’s forests.

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

The Office Depot Foundation supports non-profit organizations around the world, focused on improving the lives of children, building communities, and disaster relief.

Are they transparent about the organizations and causes they give money to?

Yes

https://www.officedepot.com/cm/school-supplies/give-back

Do they support local businesses and communities?

Yes

Whether renovating a school campus, providing backpacks full of supplies to students, or mentoring at-risk youth, we’re building a Caring Culture in our company and in our communities.