

Old Navy
San Francisco, California
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Please go to oldnavy.com
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns are free. Either damaged or defective or unworn.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
High quality, not luxury though. Per Consumer Affairs.
Do they have a consistently high customer service score in consumer reports or on social media?
No
Per Consumer Affairs, Trust Pilot both give 1.2 of 5.
SourceDo they provide a simple and enjoyable customer experience?
No
Per Consumer Affairs, Microsoft is rated high for products, but for any issues, then it is hard to get fixes to happen.
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Equal pay for Equal Work. https://www.gapinc.com/en-us/careers/old-navy-careers
They print their statistics each year.
Do they have an above average rating from their employees?
Yes
3.7 on Indeed. 3.5 on Glassdoor.
Do they offer their employees average or above compensation and benefits within their industry?
Yes
They offer Health Care, Savings & Retirement as well as things like Tuition Reimbursement, Commuter Programs, and Discounts.
SourceDo they use ethically sourced materials?
Yes
100% of Old Navy cotton will come from more sustainable sources by 2021.
SourceDo they have a sustainability or environmental program in place?
Yes
Working on making all denim with water-saving techniques. Recycled cotton.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Eliminate the use of fibers derived from wood for endangered and ancient forests.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
You can see some of them on their website.
SourceAre they transparent about the organizations and causes they give money to?
Yes
You can see some of them on their website.
SourceDo they support local businesses and communities?
Yes
Teaching leadership skills, job training, and kid safety. You can see some of them on their website.
SourceOverview
Old Navy is an American clothing and accessories retailing company owned by American multinational corporation Gap Inc.