Old Navy
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Old Navy

San Francisco, California
Overall Rating
Not Rated
Website
oldnavy.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Please go to oldnavy.com

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns are free. Either damaged or defective or unworn.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

High quality, not luxury though. Per Consumer Affairs.

Do they have a consistently high customer service score in consumer reports or on social media?
No

Per Consumer Affairs, Trust Pilot both give 1.2 of 5.

Source
Is it easy to connect with a customer service representative?
Yes

By phone or by chat.

Source
Do they provide a simple and enjoyable customer experience?
No

Per Consumer Affairs, Microsoft is rated high for products, but for any issues, then it is hard to get fixes to happen.

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Equal pay for Equal Work. https://www.gapinc.com/en-us/careers/old-navy-careers
They print their statistics each year.

Source
Do they have an above average rating from their employees?
Yes

3.7 on Indeed. 3.5 on Glassdoor.

Do they offer their employees average or above compensation and benefits within their industry?
Yes

They offer Health Care, Savings & Retirement as well as things like Tuition Reimbursement, Commuter Programs, and Discounts.

Source
Do they use ethically sourced materials?
Yes

100% of Old Navy cotton will come from more sustainable sources by 2021.

Source
Do they have a sustainability or environmental program in place?
Yes

Working on making all denim with water-saving techniques. Recycled cotton.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Eliminate the use of fibers derived from wood for endangered and ancient forests.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

You can see some of them on their website.

Source
Are they transparent about the organizations and causes they give money to?
Yes

You can see some of them on their website.

Source
Do they support local businesses and communities?
Yes

Teaching leadership skills, job training, and kid safety. You can see some of them on their website.

Source

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Overview

Old Navy is an American clothing and accessories retailing company owned by American multinational corporation Gap Inc.

Rating

Users Rating
Not Rated