Petco
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Petco

San Diego, CA
Overall Rating
Not Rated
Website
petco.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Pet Food, Pet Medication, Dog Grooming/Training, & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1965. Ranks #3 in Product Quality, Ranks #4 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.8/5 (‎1,397) ConsumerAffairs.com 3+ Million Followers on Facebook.com

Is it easy to connect with a customer service representative?
Yes

Help Topics, Phone

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3.8/5 (1,397) RATING: 1.5/5 (680) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.3/5 (5,554) Indeed.com RATING: 3.2/5 (3,821) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Average hourly pay ranges from about $8.22 per hour for Sales Representative to $29.00 per hour for Administrative Assistant. Benefits: Medical plans, Paid time off, 401(k) & more. Indeed.com

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

Petco: "Petco fully supports Habit attitude. Habit attitude is a national initiative developed by the Aquatic Nuisance Species (ANS) Task Force in partnership with the Pet Industry Joint Advisory Council (PIJAC), U.S. Fish and Wildlife Service, Sea Grant and NOAA."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Products made with materials like organic cotton or recycled nylon.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Petco Love (formerly Petco Foundation)

Source
Are they transparent about the organizations and causes they give money to?
Yes

Mission K9, Adoption & more.

Source
Do they support local businesses and communities?
Yes

California Wildfires, Hurricane Harvey, Florence, Irma, Baton Rouge flooding, and most recently during the COVID-19 pandemic.

Source

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Overview

Petco Health and Wellness Company, Inc. is an American pet retailer with corporate offices in San Diego and San Antonio. Petco sells pet products and services, as well as certain types of live animals. Petco sells and holds fish, reptiles, small birds, hamsters, guinea pigs, and mice for adoption.

Rating

Users Rating
Not Rated