Petsmart
212-logo-2x.jpg

Petsmart

Phoenix, AZ
Overall Rating
Not Rated
Website
petsmart.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Pet Food, Pet Grooming, Training, Boarding, Pet Supplements & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns/Exchanges with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1986. Petsmart Ranks #1 compared to competitors, Ranks #2 in Product Quality, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4/5 (1,561) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Email, Phone, Help Topics

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 8.8/10 (537,376) BizRateSurveys.com RATING: 4.6/5 (5,279) Influenster.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.5/5 (10,170) Indeed.com RATING: 3.4/5 (5,990) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k), Paid Time Off, Medical, Dental, Vision & more. https://careers.petsmart.com/benefits Average hourly rate is $10.20 per hour for Pet Technician to $23.71 per hour for Assistant Store Manager. Indeed.com

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

RATING: 82/100 Sustainability/Environment https://www.csrhub.com/

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Partners: SPCA Tampa Bay, Adopt-a-Pet Petsmart: "We partner with nearly 4,000 nonprofits and governmental entities to support the human-animal bond across the U.S. and Canada."

Source
Are they transparent about the organizations and causes they give money to?
Yes

MSPCA-Angell, SPCA Tampa Bay, Adopt-a-Pet

Source
Do they support local businesses and communities?
Yes

Emergency Relief, Texas Litter Control, Cat Tails, Guelph Humane Society & more.

Source

View Scord Rating

Overview

PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets. It is the leading North American pet company, and its direct competitor is Petco. Its indirect competitors are Amazon, Walmart, and Target.

Rating

Users Rating
Not Rated