

Petsmart
Phoenix, AZ
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Pet Food, Pet Grooming, Training, Boarding, Pet Supplements & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns/Exchanges with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1986. Petsmart Ranks #1 compared to competitors, Ranks #2 in Product Quality, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 4/5 (1,561) ConsumerAffairs.com
Do they provide a simple and enjoyable customer experience?
Yes
RATING: 8.8/10 (537,376) BizRateSurveys.com RATING: 4.6/5 (5,279) Influenster.com
Do they have an above average rating from their employees?
Yes
RATING: 3.5/5 (10,170) Indeed.com RATING: 3.4/5 (5,990) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: 401(k), Paid Time Off, Medical, Dental, Vision & more. https://careers.petsmart.com/benefits Average hourly rate is $10.20 per hour for Pet Technician to $23.71 per hour for Assistant Store Manager. Indeed.com
Do they have a sustainability or environmental program in place?
Yes
RATING: 82/100 Sustainability/Environment https://www.csrhub.com/
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Partners: SPCA Tampa Bay, Adopt-a-Pet Petsmart: "We partner with nearly 4,000 nonprofits and governmental entities to support the human-animal bond across the U.S. and Canada."
SourceAre they transparent about the organizations and causes they give money to?
Yes
MSPCA-Angell, SPCA Tampa Bay, Adopt-a-Pet
SourceDo they support local businesses and communities?
Yes
Emergency Relief, Texas Litter Control, Cat Tails, Guelph Humane Society & more.
SourceOverview
PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets. It is the leading North American pet company, and its direct competitor is Petco. Its indirect competitors are Amazon, Walmart, and Target.