Purple
Lehi, Utah, U.S
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Mattresses, Pillows, Bedding, Bed Frames & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Warranty with conditions. Returns/Exchanges with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 2015. Fairly new company but very impressive with good reviews. Overall Rating 4/5 (136,338) https://purple.com/reviews
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.8/5 (44) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Chat, Phone, Help Topics & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 2/5 (69) Yelp.com RATING: 3.6/5 (12) TrustPilot.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
EOE Lensa.com
Do they have an above average rating from their employees?
Yes
RATING: 4.2/5 (14) Payscale.com RATING: 3.7/5 (111) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: Medical, Dental, Vision, 401(k) Match, Generous PTO & more. https://lensa.com/corporate-recruiter-jobs/lehi/jd/ Average hourly pay rate Production $14. to CSR $15. Glassdoor.com
Do they use ethically sourced materials?
Unknown
No Information Found.
Do they have a sustainability or environmental program in place?
Unknown
No Information Found.
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Purple: "Uses CertiPUR-US certified foams, which are eco-friendly materials."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Partners with Precious Dreams Foundation
SourceAre they transparent about the organizations and causes they give money to?
Unknown
No Information Found.
Do they support local businesses and communities?
Yes
Relief Bed International-Purple Provides Relief Nationwide to Care Facilities Most in Need by Manufacturing and Donating Mattresses. Precious Dreams Foundation to provide bedtime comfort to children in foster care and homeless shelters. prnewswire.com
Overview
Purple is an American comfort technology company based in Lehi, Utah, USA. It specializes in the direct-to-consumer sale of mattresses, seat cushions, back cushions, pillows, and platform bases.