QVC
West Chester, PA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Fashion, Household, Food, Wine & more
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns: "QVC wants you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for a refund of the purchase price, minus the shipping & handling and Q Return Label fee."
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded in 1986. RATING: 3.1/5 (239) ConsumerAffairs.com Ranks #5 compared to competitors according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3/5 (5360) Facebook.com RATING: 3.2/5 (339) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Chat, Help Topics & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 1.6/5 (471) TrustPilot.com RATING: 3.9/5 (377) SiteJabber.com
Do they have an above average rating from their employees?
Yes
RATING: 3.7/5 (1606) Indeed.com RATING: 3.4/5 (1106) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: Insurance, Flexible hours, Time off & more. https://www.qvc.com/CareersBenefits.content.html Hourly pay ranges from approximately $10.41 per hour for Order Administrator to $23.30 per hour for Maintenance Technician. Indeed.com
Do they use ethically sourced materials?
Yes
QVC: "QVC has a zero-tolerance policy for both forced labour and child labour used in the manufacture of all products that we sell." https://www.qvc.com/content/information/california-supply-chain-law.html
Do they have a sustainability or environmental program in place?
Yes
QVC: "We’re conserving energy by recycling, reusing, and shifting our plastic use so that our oceans can thrive again. And we’re purposefully sourcing products that are made ethically and sustainably."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
QVC: "Currently, we encourage working closely with our partners and vendors on elevating products made sustainably, highlighting sustainability certifications were available, and regularly featuring special collections based on products’ sustainability stories."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
QVC gave 17+Million Total giving in 2019.
SourceAre they transparent about the organizations and causes they give money to?
Yes
"Each year, QVC Partners in Giving™ offers team members an opportunity to give to any 501(c)(3) charity of their choice and provides a company matching gift incentive. Dress for Sucess, American Heart Association, & more.
SourceDo they support local businesses and communities?
Yes
QVC: "At QVC, we're committed to giving back to the communities where we live and work. Community Affairs committees across our sites coordinate outreach efforts to determine volunteer opportunities, collaborations, and philanthropic engagement. They're responsive to local needs...."
SourceOverview
QVC (short for “Quality Value Convenience”) is an American free-to-air television network, and flagship shopping channel specializing in televised home shopping that is owned by Qurate Retail Group. Founded by Joseph Segel in West Chester, Pennsylvania, QVC broadcasts in seven countries, including channels in the UK, Germany, Japan, and Italy, along with a joint venture in China with China National Radio called CNR Mall.