Rakuten
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Rakuten

Setagaya City, Tokyo, Japan
Overall Rating
Not Rated
Website
rakuten.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Electronics, Clothing, Books, Flowers & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns with conditions: "All returns and cancellations are subject to each store’s specific policy."

Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: February 7, 1997. RATING: 5/5 (43,188 Reviews) 3,000,000+ Active Users https://www.rakuten.com

Do they have a consistently high customer service score in consumer reports or on social media?
No

RATING: 1.4/5 (57) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
No

Help Topics. Can email company.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4.5/5 (20,111) TrustPilot.com RATING: 4.3/5 (2107) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 3.6/5 (1387) Glassdoor.com RATING: 3.6/5 (125) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Glassdoor.com : "Rakuten provides excellent benefit options, including outstanding health care, notable PTO allowance, stock options, bonuses & salary increases every year, the option to work from other offices and/or remote, and even 4 months paid maternity/paternity leave. Their 401k contribution is also generous."

Do they use ethically sourced materials?
Yes

Rakuten: "The Rakuten Group is committed to fair and ethical business practices." https://global.rakuten.com/corp/sustainability/commitment/materiality/

Do they have a sustainability or environmental program in place?
Yes

Rakuten: "Rakuten is committed not only to reducing our adverse environmental impact, but also to leveraging our technologies and culture of innovation to create more environmentally friendly options for our customers."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Rakuten: "We assess and disclose our greenhouse gas emissions, aiming to reduce them throughout our value chains by improving energy efficiency, adopting clean energy solutions, and helping our customers reduce their own emissions through the use of our products and services."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The Rakuten Clutch Special Charity Fund, World Wildlife Fund.

Are they transparent about the organizations and causes they give money to?
Yes

World Wildlife Fund, Girls Inc., Eat.Learn.PLay, & more.

Source
Do they support local businesses and communities?
Yes
Source

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Overview

Rakuten, Inc. is Japanese electronic commerce and online retailing company based in Tokyo. It was founded in 1997 by Japanese businessman Hiroshi Mikitani. Its B2M E-Commerce platform Rakuten Ichiba is the largest e-commerce site in Japan. ( Previously known as Buy.com, it was founded in 1997 by Scott Blum. In 2010, it was purchased by Japanese company Rakuten, and rebranded as Rakuten.com.)

Rating

Users Rating
Not Rated