

Sam’s Club
Bentonville, AR
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Satisfaction Guarantee:
https://help.samsclub.com/app/answers/list?searchTerm=SATISFACTION%20GUARANTEE
Returns/Refunds: Bring it in for immediate return/refund. Ship it back or call the company.
Have their products/services been proven to have long-lasting and reliable results?
Yes
Founded in 1983. RATING: 4.9/5 (692) https://www.google.com/shopping/ratings/account/metric?q=samsclub.com&c=US&v=9
Sam's Club is ranked 4th compared to similar companies.
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.8/5 (763)
https://www.consumeraffairs.com/retail/sams_club.html
3.4+ Million Likes on Facebook. (no reviews)
https://www.facebook.com/samsclub/
Do they provide a simple and enjoyable customer experience?
Yes
RATING: 4.6/5 (1866)
https://www.influenster.com/reviews/sams-club
RATING: 4.9/5 (692)
https://www.google.com/shopping/ratings/account/metric?q=samsclub.com&c=US&v=9
Do they have an above average rating from their employees?
Yes
RATING: 3.8/5 (18688)
https://www.indeed.com/cmp/Sam's-Club/reviews
RATING: 3.2/5 (6089)
https://www.glassdoor.com/Reviews/Sam-s-Club-Reviews-E7811.htm
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Sam's Club pays its employees an average of $12.48 an hour. Hourly pay at Sam's Club ranges from an average of $10.52 to $18.51 an hour.
https://www.payscale.com/research/US/Employer=Sam%27s_Club/Hourly_Rate
Benefits: 401K, Insurance, Paid Vacations, Holidays and more.
Do they use ethically sourced materials?
Yes
Sams Club: "While our Standards have evolved over the years, they continue to represent Walmart’s fundamental expectations of suppliers on social and environmental practices."
SourceDo they have a sustainability or environmental program in place?
Yes
Our commitment to giving also includes a desire to drive sustainability that positively impacts everyday individuals, and our planet. We have donated 64 million meals and helped recycle over 496,000 tons of material that include cardboard, plastic, aluminium and food waste.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Sam's Club: "We’ve also worked with our suppliers to implement several energy reduction projects like converting lights to more efficient LEDs, installing new, more efficient controllers and developing several methods of delivering compressed air in a more efficient manner. Due to all of these efforts we’ve been able to reduce greenhouse gas emissions by 10,840 metric tons annually."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Walmart Foundation: "The Walmart Foundation generally provide more than $1 billion in cash and in-kind to support programs that align with our philanthropic priorities. Our philanthropic approach is rooted in our company’s mission to create opportunity, so people can live better."
SourceAre they transparent about the organizations and causes they give money to?
Yes
Small Business Support, Youth Entrepreneurship Education and Health and Wellness.
SourceDo they support local businesses and communities?
Yes
Sam's Club: "We are committed to giving back to the communities we serve."
SourceOverview
Sam’s West, Inc. is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton.