Samsung
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Samsung

Seoul, South Korea
Overall Rating
Not Rated
Website
samsung.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Cell Phones, Home Appliances, TVs & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1938. On most sites good or average reviews on Cell phones, but mostly below average reviews on the refrigerators.

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Facebook followers: 160+ Million. RATING: 4/5 (128) https://www.consumeraffairs.com/cell_phones/samsung_cell_phones.html

Is it easy to connect with a customer service representative?
Yes

Call, Message, Ask the community, & more.

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 2/5 (662) https://www.sitejabber.com/reviews/samsung.com RATING: 1.3/5 (1322) https://www.reviews.io/company-reviews/store/samsung

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 4/5 (8164) Indeed.com RATING: 3.7/5 (7222) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Samsung: "At Samsung, we care about the wellness of our people. We invest in excellent health coverage, generous 401k matching, paid parental leave and reimbursement options for education and fitness."

Source
Do they use ethically sourced materials?
Yes

Samsung: "We also operate an Eco-Partner certification system to assess the environmental impact of product components, raw materials, and production processes of our suppliers."

Source
Do they have a sustainability or environmental program in place?
Yes

Samsung: "Researches on recycled plastic are expanded and it is applied to not only the product but also accessories and packaging."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Samsung: "Since 2008, Samsung has been a strong supporter of extended producer responsibility and promotes responsible recycling in the US."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Partners with the Ryan Seacrest Foundation & more.

Source
Are they transparent about the organizations and causes they give money to?
Yes
Source
Do they support local businesses and communities?
Yes

Samsung: "We believe that technology can inspire and empower people to work together to improve their community."

Source

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Overview

The Samsung Group is a South Korean multinational conglomerate headquartered in Samsung Town, Seoul. It comprises numerous affiliated businesses, most of them united under the Samsung brand, and is the largest South Korean chaebol. Samsung was founded by Lee Byung-chul in 1938 as a trading company.

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Users Rating
Not Rated