Sephora
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Sephora

Paris, France (USA San Francisco, CA)
Overall Rating
Not Rated
Website
sephora.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Make Up, Skincare, Fragrance, Bath & Body, Haircare plus more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns/Exchanges with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1970. Ranks#2 in Product Quality, Ranks #4 Compared to Competitors, According to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 1.9/5 (390) Facebook.com RATING: 3.9/5 (317) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Phone, FAQ's, Customer Service Chat

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Do they provide a simple and enjoyable customer experience?
Yes

RATING: 1.8/5 (1080) TrustPilot.com RATING: 3.6/5 (563) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

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Do they have an above average rating from their employees?
Yes

RATING: 3.9/5 (4,591) Indeed.com RATING: 3.8/5 (5,842) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Average hourly pay ranges from approximately $10.67 per hour for Seasonal Associate to $23.78 per hour for Lead Cashier. Benefits: Retirement plan · Health insurance · 401k matching (Indeed.com)

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

7 years Sephora has been an EPA Green Power Partner. Incorporating recyclable materials. Sephora is a member of the Sustainable Packaging Coalition. Our goal is to divert waste from landfills.

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

All Sephora U.S. stores, distribution centers, and corporate offices are powered by 100% renewable energy. We continue to innovate to reduce our greenhouse gas emissions.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Through a philanthropic partnership with Tides Foundation, a public charity and nonprofit accelerator, Sephora provides financial support to non-profit organizations that align with our commitment to people, planet, and community.

Source
Are they transparent about the organizations and causes they give money to?
Yes

NAACP, National CARES Mentoring, Trevor Project, Project Glimmer plus more.

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Do they support local businesses and communities?
Yes

National Coalition on Black Civic Participation, Values Partnerships, Center for Urban Families plus more.

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Overview

Sephora is a French multinational retailer of personal care and beauty products. Featuring nearly 3,000 brands, along with its own private label, Sephora offers beauty products including cosmetics, skincare, body, fragrance, nail color, beauty tools, body lotions and haircare.

Rating

Users Rating
Not Rated