Sonos

Do their products/services have a variety of features and benefits?

Yes

Home Speakers, Theater Speakers, Architectural Speakers, Accessories & more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Returns, Refunds & Warranties with conditions. Sonos: "We are confident that you will love your new Sonos product, however, if you are unsatisfied for any reason, simply let us know within 45 days...."

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded in 2002. Ranks#2 compared to competitors, Ranks #3 in product quality, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

No

RATING: 1.9/5 (50) ConsumerAffairs.com

Is it easy to connect with a customer service representative?

Yes

Phone, Email, Support Subjects & more.

Do they provide a simple and enjoyable customer experience?

No

RATING: 1.4/5 (‎1,776) TrustPilot.comSonos customer service is ranked #54 out of the 984 companies. CustomerServiceScoreboard.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EOE LinkedIn.com

Do they have an above average rating from their employees?

Yes

RATING: 3.9/5 (25) Indeed.com RATING: 4.2/5 (255) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

The average Salary per year Ranges from $61K to $224K. Indeed.com Benefits: 401(k), Insurance, Paid Leave & more. Payscale.com

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Sonos: "We’re committed to making our products and packaging better by building them with recycled materials and reducing the power they use."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Sonos: "We work to meet the expectations of informed, environmentally conscious customers with packaging that delivers a premium unboxing experience sustainably. " Also purchasing carbon offsets.

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Partners With: Hush Foundation, Music Heals Us, SMASH Seattle, Guitars 4 Vets, Drake Music, Jazz Foundation of America, United Borders, Heaps Decent, Miracles of Music.

Are they transparent about the organizations and causes they give money to?

Yes

Sonos: "We support our nonprofit partners with financial grants and product donations." Hush Foundation, Music Heals Us, SMASH Seattle, Guitars 4 Vets, Drake Music, Jazz Foundation of America, United Borders, Heaps Decent, Miracles of Music.

Do they support local businesses and communities?

Yes

Sonos: "We decided to concentrate our philanthropic efforts on supporting youth music education around the world through a program called Sonos Soundwaves. Also Matching employee donations to the Emergency Fund for Racial Justice"