

Sonos
Santa Barbara, CA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Home Speakers, Theater Speakers, Architectural Speakers, Accessories & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns, Refunds & Warranties with conditions. Sonos: "We are confident that you will love your new Sonos product, however, if you are unsatisfied for any reason, simply let us know within 45 days...."
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded in 2002. Ranks#2 compared to competitors, Ranks #3 in product quality, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
No
RATING: 1.9/5 (50) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Email, Support Subjects & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 1.4/5 (1,776) TrustPilot.comSonos customer service is ranked #54 out of the 984 companies. CustomerServiceScoreboard.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
EOE LinkedIn.com
Do they have an above average rating from their employees?
Yes
RATING: 3.9/5 (25) Indeed.com RATING: 4.2/5 (255) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
The average Salary per year Ranges from $61K to $224K. Indeed.com Benefits: 401(k), Insurance, Paid Leave & more. Payscale.com
Do they have a sustainability or environmental program in place?
Yes
Sonos: "We’re committed to making our products and packaging better by building them with recycled materials and reducing the power they use."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Sonos: "We work to meet the expectations of informed, environmentally conscious customers with packaging that delivers a premium unboxing experience sustainably. " Also purchasing carbon offsets.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Partners With: Hush Foundation, Music Heals Us, SMASH Seattle, Guitars 4 Vets, Drake Music, Jazz Foundation of America, United Borders, Heaps Decent, Miracles of Music.
SourceAre they transparent about the organizations and causes they give money to?
Yes
Sonos: "We support our nonprofit partners with financial grants and product donations." Hush Foundation, Music Heals Us, SMASH Seattle, Guitars 4 Vets, Drake Music, Jazz Foundation of America, United Borders, Heaps Decent, Miracles of Music.
SourceDo they support local businesses and communities?
Yes
Sonos: "We decided to concentrate our philanthropic efforts on supporting youth music education around the world through a program called Sonos Soundwaves. Also Matching employee donations to the Emergency Fund for Racial Justice"
SourceOverview
Sonos is an American developer and manufacturer of audio products best known for its multi-room audio products. The company was founded in 2002 by John MacFarlane, Craig Shelburne, Tom Cullen, and Trung Mai. It is currently run by Patrick Spence.