Southwest Airlines

Do their products/services have a variety of features and benefits?

Yes

Flights, Hotels, Rental Cars, Vacation Packages & more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Refunds with conditions:

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: 1967 Ranks #1 compared to competitors & Ranks #1 in Product Quality, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

Ranks #1 in Customer Service, Comparably.com RATING: 4/5 (1292) ConsumerAffairs.com

Is it easy to connect with a customer service representative?

Yes

Call, Message, FAQ's, Address & more.

Do they provide a simple and enjoyable customer experience?

Yes

RATING: 4.5/5 (43,596) TripAdvisor.com RATING: 5/10 (1193) AirlineQuality.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EOE

Do they have an above average rating from their employees?

Yes

RATING: 4.3/5 (2222) Indeed.com RATING: 4.5/5 (2601) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Average Southwest Airlines hourly pay ranges from approximately $10.50 per hour for Barista to $63.13 per hour for Flight Attendant. Indeed.com Benefits: 401(k) plan, Insurance, HSA, Time Off & more.

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Southwest: " Southwest recycles traditional waste materials including paper, plastic, aluminium, and cardboard. We also recycle used carpet from our facilities by sending it to a recycling company where it is broken down for reuse in new carpet, yarn, trim, or other carpet byproducts."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Southwest Airlines: "Reducing our fuel consumption reduces U.S. dependency on foreign oil and it also reduces greenhouse gas (GHG) emissions."

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

The Southwest Airlines Foundation. Partners: National Urban League and 100 Black Men of America

Are they transparent about the organizations and causes they give money to?

Yes

Medical Transportation Grant Program, Disaster Preparedness and Response, National Urban League and 100 Black Men of America

Do they support local businesses and communities?

Yes

The Southwest Airlines Foundation: "In 2019, we invested more than $24 million into our communities through cash, travel, and other in-kind support." "We are committed to giving back in the communities where our Customers and Employees live and work, as well as focusing at a national level to have a greater impact in Placemaking, Families Facing Serious Illness, Military and their Families, Disaster Preparedness and Response and the Environment."