

Southwest Airlines
Dallas, TX
Overall Rating
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SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Flights, Hotels, Rental Cars, Vacation Packages & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Refunds with conditions:
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1967 Ranks #1 compared to competitors & Ranks #1 in Product Quality, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
Ranks #1 in Customer Service, Comparably.com RATING: 4/5 (1292) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Call, Message, FAQ's, Address & more.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 4.5/5 (43,596) TripAdvisor.com RATING: 5/10 (1193) AirlineQuality.com
Do they have an above average rating from their employees?
Yes
RATING: 4.3/5 (2222) Indeed.com RATING: 4.5/5 (2601) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Average Southwest Airlines hourly pay ranges from approximately $10.50 per hour for Barista to $63.13 per hour for Flight Attendant. Indeed.com Benefits: 401(k) plan, Insurance, HSA, Time Off & more.
SourceDo they have a sustainability or environmental program in place?
Yes
Southwest: " Southwest recycles traditional waste materials including paper, plastic, aluminium, and cardboard. We also recycle used carpet from our facilities by sending it to a recycling company where it is broken down for reuse in new carpet, yarn, trim, or other carpet byproducts."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Southwest Airlines: "Reducing our fuel consumption reduces U.S. dependency on foreign oil and it also reduces greenhouse gas (GHG) emissions."
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes
The Southwest Airlines Foundation. Partners: National Urban League and 100 Black Men of America
Are they transparent about the organizations and causes they give money to?
Yes
Medical Transportation Grant Program, Disaster Preparedness and Response, National Urban League and 100 Black Men of America
Do they support local businesses and communities?
Yes
The Southwest Airlines Foundation: "In 2019, we invested more than $24 million into our communities through cash, travel, and other in-kind support." "We are committed to giving back in the communities where our Customers and Employees live and work, as well as focusing at a national level to have a greater impact in Placemaking, Families Facing Serious Illness, Military and their Families, Disaster Preparedness and Response and the Environment."
Overview
Southwest Airlines Co. is a major American airline headquartered in Dallas, Texas, and is the world’s largest low-cost carrier. The airline was established on March 15, 1967, by Herb Kelleher as Air Southwest Co.