Stanley Black & Decker

Do their products/services have a variety of features and benefits?

Yes

Hand Tools, Automotive Tools, Tool Storage, Home Improvement & more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Warranties on many of their products with conditions.
Returns/Exchanges at retailers who carry the products.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded 1843. Ranks #1 in Product Quality, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

RATING: 3.3/5 (125) ConsumerAffairs.com

Is it easy to connect with a customer service representative?

Yes

Phone, Email, Address & more.

Do they provide a simple and enjoyable customer experience?

No

RATING: 1.8/5 (53) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EEO

Do they have an above average rating from their employees?

Yes

RATING: 3.7/5 (1,810) Glassdoor.com RATING: 3.6/5 (‎1,911) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Hourly pay ranges from approximately $10.11 per hour for Production Worker to $29.85 per hour for CNC Machinist. Indeed.com Benefits: Medical, Dental, Time Off, Discounts plus more.

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Solar Energy Installations, Renewable Thermal Energy, Waste Minimization and Sustainable Water Use & more. https://www.stanleyblackanddecker.com/who-we-are/2020-esg-report/planet/becoming-carbon-positive/

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Projects range from large-scale solar projects, to boiler and chiller upgrades, LED light retrofits and waste heat recovery initiatives.

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Global Partner of World Skills

Are they transparent about the organizations and causes they give money to?

Yes

Matching Gifts Program, Autism Speaks, Disaster Relief & more.

Do they support local businesses and communities?

Yes

$10+ million comprehensive COVID-19 philanthropic outreach program to help its communities and employees around the world combat the effects of the pandemic.