Staples

Do their products/services have a variety of features and benefits?

Yes

In addition to selling office supplies, business machines, and tech services, Staples also offers a copy and print center for photocopies, digital printing, faxing, custom business cards, custom rubber stamps, promotional products, binding, lamination, folding, cutting and engraved products.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

If you aren't satisfied with your Staples purchase, you may return or exchange it with a receipt or packing slip.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Company started in 1985. The company demonstrates longevity in a very competitive market.

Do they have a consistently high customer service score in consumer reports or on social media?

No

TrustPilot: Rating: 1.7 · ‎333 reviews

Consumer Affairs: Rating: 3.6 · ‎621 votes

3.2 out of 5 Based on the opinion of 153 people

Is it easy to connect with a customer service representative?

Yes

Dedicated help center with responsive CSRs.

Do they provide a simple and enjoyable customer experience?

Yes

Experience is largely dependent on the individual location, but corporate seeks new ways to improve customer experiences, “Staples looks to revamp in-store experience with a new omnichannel approach.

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

We believe that differences in age, race, gender, gender identity, nationality, sexual orientation, physical ability, background, and thinking style allows us to be more innovative as a company. We're committed to growing and maintaining a diverse and inclusive culture.

Do they have an above average rating from their employees?

Yes

Indeed: Rating: 3.5 · ‎11,184 reviews

Glassdoor: Rating: 3.2 · ‎9,125 votes

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Comparably grade for Staples' compensation D 52 /100

https://www.comparably.com/companies/staples/reviews/compensation payscale.com:
Rating: 3.1 · ‎165 votes Staples offers many benefits to employees - from typical health and retirement to adoption and mental and physical well-being. See more here.

Do they use ethically sourced materials?

Yes

Staples is committed to providing our customers with top-quality products at a reasonable price that are also manufactured responsibly.

Do they have a sustainability or environmental program in place?

Yes

To establish clear guidelines for responsible operation, we developed the Staples Supplier Code of Conduct to help ensure that every relationship we enter – whether it's with a supplier, factory or vendor – consistently operates in accordance with Staples' requirements.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

From cause marketing and sponsorships to grants and product donations, Staples supports 501(c)(3) non-profit organizations focused on education and job skills in a variety of ways.” Staples Share Fund has helped more than 1,600 associates in need with over $1.7 million in grants, funded by associate donations.

Are they transparent about the organizations and causes they give money to?

Yes

Do they support local businesses and communities?

Yes

We believe Staples can make the biggest impact in the community by partnering with organizations that are already active at a grassroots level and focused on issues and causes consistent with our corporate priorities. Every year, we support hundreds of organizations.