

Starbucks
Seattle, Washington
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Starbucks has coffee, specialty drinks, take-home coffee beans, food, and drinkware.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Money-back guarantee
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Time-tested: first Starbucks opened in 1971 in Seattle's historic Pike Place Market offering high quality fresh-roasted whole bean coffees.
Do they have a consistently high customer service score in consumer reports or on social media?
No
Not consistent across all platforms - most reviews are for store experiences, not the company as a whole.
Google Rating: 3.1 · 182 votes
TrustPilot: Rating: 2.6 · 973 reviews
Yelp: Rating: 3.5 · 26 reviews
FB Spokane store: Rating: 4.7 · 326 votes
FB Gallup, NM store: Rating: 3.7 · 26 votes
Is it easy to connect with a customer service representative?
Yes
All individual store personnel is trained to handle CS, and if contacting CS for the entire chain, they are very helpful.
Do they provide a simple and enjoyable customer experience?
Yes
Every location is different, but overall commitment to cleanliness, consistency, and customer care is evident.
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Starbucks has invested more than $100 million in supporting coffee communities with collaborative farmer programs and activities
SourceDo they have an above average rating from their employees?
Yes
Glassdoor: Rating: 3.8 · 29,182 votes
Indeed: Rating: 4 · 45,602 reviews
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Baristas: According to Glassdoor, baristas at Starbucks typically make between $10 and $15 an hour + benefits.
SourceDo they use ethically sourced materials?
Yes
"Committed to offering ethically purchased and responsibly produced sustainable products”
SourceDo they have a sustainability or environmental program in place?
Yes
"Committed to offering ethically purchased and responsibly produced sustainable products”
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Goal: Double the recycled content, recycle ability and compostability, and reusability of their cups and packaging by 2022.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Starbucks Foundation was created as part of our commitment to strengthen communities.
SourceAre they transparent about the organizations and causes they give money to?
Yes
Yes, several initiatives:
SourceOverview
Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. As the world’s largest coffeehouse chain, Starbucks is seen to be the main representation of the United States’ second wave of coffee culture.