Starbucks
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Starbucks

Seattle, Washington
Overall Rating
Not Rated
Website
starbucks.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Starbucks has coffee, specialty drinks, take-home coffee beans, food, and drinkware.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Money-back guarantee

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Time-tested: first Starbucks opened in 1971 in Seattle's historic Pike Place Market offering high quality fresh-roasted whole bean coffees.

Do they have a consistently high customer service score in consumer reports or on social media?
No

Not consistent across all platforms - most reviews are for store experiences, not the company as a whole.

Google Rating: 3.1 · 182 votes

TrustPilot: Rating: 2.6 · 973 reviews

Yelp: Rating: 3.5 · 26 reviews

FB Spokane store: Rating: 4.7 · 326 votes

FB Gallup, NM store: Rating: 3.7 · 26 votes

Is it easy to connect with a customer service representative?
Yes

All individual store personnel is trained to handle CS, and if contacting CS for the entire chain, they are very helpful.

Do they provide a simple and enjoyable customer experience?
Yes

Every location is different, but overall commitment to cleanliness, consistency, and customer care is evident.

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Starbucks has invested more than $100 million in supporting coffee communities with collaborative farmer programs and activities

Source
Do they have an above average rating from their employees?
Yes

Glassdoor: Rating: 3.8 · 29,182 votes

Indeed: Rating: 4 · 45,602 reviews

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Baristas: According to Glassdoor, baristas at Starbucks typically make between $10 and $15 an hour + benefits.

Source
Do they use ethically sourced materials?
Yes

"Committed to offering ethically purchased and responsibly produced sustainable products”

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Do they have a sustainability or environmental program in place?
Yes

"Committed to offering ethically purchased and responsibly produced sustainable products”

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Goal: Double the recycled content, recycle ability and compostability, and reusability of their cups and packaging by 2022.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Starbucks Foundation was created as part of our commitment to strengthen communities.

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Are they transparent about the organizations and causes they give money to?
Yes

Yes, several initiatives:

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Do they support local businesses and communities?
Yes

Committed to local communities.

Source

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Overview

Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. As the world’s largest coffeehouse chain, Starbucks is seen to be the main representation of the United States’ second wave of coffee culture.

Rating

Users Rating
Not Rated