Ulta
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Ulta

Bolingbrook, Illinois
Overall Rating
Not Rated
Website
ulta.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

All returns must be accompanied by all original components.

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1990. RATING: 3.7/5 (322)

Source
Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4.7/5 (25,523)
https://www.influenster.com/reviews/ulta

RATING: 3.5/5 (322)
https://www.consumeraffairs.com/retail/ulta-beauty.html

Is it easy to connect with a customer service representative?
Yes

Email, Chat, Phone, Address

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Do they provide a simple and enjoyable customer experience?
No

RATING: 1.1/5 (194 customer complaints) BBB overall rating A+

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Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

ULTA will not tolerate any instances of human trafficking or other forced labor within its supply chains.

https://careers.ulta.com/careers/

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.4/5 (6672)
https://www.indeed.com/cmp/Ulta/reviews

RATING: 3.5/5 (5666)
https://www.glassdoor.com/Reviews/Ulta-Beauty-Reviews-E9466.htm

Do they offer their employees average or above compensation and benefits within their industry?
Yes

401K, Medical, Dental, Beauty discounts, and more.

Source
Do they use ethically sourced materials?
No

They do sell products that are ethically sourced.

Do they have a sustainability or environmental program in place?
Yes

Ulta Beauty Establishes Five Beauty Pillars, Sets Sustainable Packaging Goals.

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Ulta Beauty Establishes Five Beauty Pillars, Sets Sustainable Packaging Goals.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Ulta Beauty Charitable Foundation, Breast Cancer Research Foundation, and more. Ulta Beauty: “At Ulta Beauty, we realize the importance of giving back, which is why we are proud to enhance the education and well-being of women and girls throughout our communities.”

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Are they transparent about the organizations and causes they give money to?
Yes

Breast Cancer Research, Dress for Success, and more.

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Do they support local businesses and communities?
Yes

Our current commitment to Dress for Success includes financial support and a commitment to engage our associates in advancing the mission of the organization in 27 local communities.

Source

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Overview

Ulta Beauty, Inc., formerly known as Ulta Salon, Cosmetics & Fragrance Inc., is an American chain of beauty stores headquartered in Bolingbrook, Illinois. Ulta Beauty carries cosmetics and skincare brands, men’s and women’s fragrances, nail products, bath and body products, beauty tools and haircare products. Each store is also equipped with a salon, Benefit brow bar and Dermalogica skin bar. Ulta Beauty currently has 1,196 stores across all 50 states.

Rating

Users Rating
Not Rated