Union Pacific Corp

Do their products/services have a variety of features and benefits?

Yes

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

An inside look at how Union Pacific has sharpened its focus on the customer experience with the aim of making doing business easier, improving supply chain fluidity and, of course, ensuring customer satisfaction.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: July 1, 1862.

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

RATING: 3.5/5 Ranks #2 out of its competitors.

Is it easy to connect with a customer service representative?

Yes

Mail, Call, FAQs, & more.

Do they provide a simple and enjoyable customer experience?

Yes

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

Do they have an above average rating from their employees?

No

RATING: 2.9/5 (2025)
https://www.indeed.com/cmp/Union-Pacific/reviews?fcountry=ALL

RATING: 1.9/5 (1767)
https://www.glassdoor.com/Reviews/Union-Pacific-Reviews-E691.htm

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Insurance, 401K and more. The average Union Pacific salary ranges from approximately $49,672 per year for Phone Operator to $135,207 per year for Director. Average Union Pacific hourly pay ranges from approximately $23.87 per hour for Phone Operator to $38.40 per hour for Electronics Technician.
https://up.jobs/why/benefits/union/index.htm

RATING: 3.9/5 (909)

Do they use ethically sourced materials?

Yes

By helping businesses source new types of raw material and forming new partnerships, our network supports the transition toward a more sustainable economy.

Do they have a sustainability or environmental program in place?

Yes

Union Pacific Corp: "A healthy environment is an essential foundation for a strong country – and a vibrant economy. Our vision of Building America involves protecting and strengthening this foundation."

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

Union Pacific Corp: "Union Pacific is one of the safest, most fuel-efficient, environmentally responsible modes of freight transportation. Transporting by rail consumes four times less fuel than moving the same shipment on the highway."

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Union Pacific Foundation, Union Pacific Corp: “We provided nearly $7 million in COVID-19 Relief Grants in 22 states where Union Pacific operates, and no two are exactly the same.” (Domestic Violence, Foster Care, BAM, Boys Town & more.)

Are they transparent about the organizations and causes they give money to?

Yes

Foster Care, Youth's Music Groups, Boys Town & more.

Do they support local businesses and communities?

Yes

Union Pacific Corp: "From the rural town to metropolis, we're honoured to have unique, long-standing community relationships."